Configure Short Code

This procedure configures short codes.

Note

Short codes are used for abbreviated dialing to other extensions and services.

Prerequisites:

  • Add a Site Dial Plan before configuring short codes. Refer to Create a Site Dial Plan.

Perform these steps:

  1. Log in as provider, reseller, customer, or site administrator.

    Warning:

    When adding a Short Code, ensure that you select a valid site under your customer in the hierarchy node breadcrumb at the top of the view. If you attempt to add a Short Code at any other node in the hierarchy, you will receive an error indicating that you must be at a site.

  2. Choose Dial Plan Management > Site > Short Code.

  3. Click Add to add a Short Code.

  4. Enter a Short Code in the Short Code field using up to 16 characters with the following format:

    • The first character may be 0-9, or *
    • The last character may be 0-9, #, or the wildcard character X.
    • All other characters may be 0-9, . (period), or the wildcard character X. Only one . (period) is allowed.

    Example:

    *2.XXX

  5. From the Short Code Type drop-down, choose one of:

    Option Description
    Called Mask The called mask maps to the Short Code. Valid entries include the digits 0 through 9; the international escape character + and the wildcard character X. For example, a called mask of 567XXX using Short Code *2.123 converts to 567123.
    Directory Number The directory number maps to the Short Code. Valid entries are digits 0 through 9.
    Pre-dot with Called Prefix The called prefix maps to the Short Code.

  6. Enter the value for the Short Code Type in the Value field.

  7. Select the Use Originator’s Calling Search Space check box to indicate that the Short Code will use the originator’s calling search space for routing a call rather than an explicit customer CSS.

    If the originating device is a phone, the originator’s calling search space is a combination of the device calling search space configured on their phone and line calling search space configured on the originating line.

  8. Click Save to add the Short Code that you defined. The new Short Code appears in the table of Short Codes and it can be edited or deleted as required.