Welcome to VOSS-4-UC

The primary objective of using VOSS-4-UC is to easily onboard customers and end users with collaboration services. The fulfillment procedures to achieve this objective may involve administrators at the provider, reseller, customer, and site levels of the hierarchy.

This guide provides information about provisioning VOSS-4-UC, including provisioning steps and interactions between VOSS-4-UC and the UC applications of vendors that VOSS-4-UC supports, such as Cisco HCS. This guide also describes user and subscriber management, including LDAP-related move and push operations.

This topic provides a high-level, example task workflow for configuring VOSS-4-UC and onboarding customers and users.

Note

  • This example task overview excludes customization and some optional configuration.
  • References to HCM-F and Shared Data Repository (SDR) are only relevant if installed.
  • Shared applications are configured at the Provider or Reseller level. Dedicated applications are configured at the Customer level.

Before you begin:

  • HCM-F and any UC Applications to be used for provisioning customer sites and users must be installed and ready.
  • For WebEx Cloud, the required licenses and accounts must be available for provisioning.

Task Overview:

  1. Create the HCM-F Device.
  2. Create a Provider.
  3. Optionally, Create a Reseller
  4. Create a Customer at the appropriate Provider or Reseller hierarchy level.
  5. Set Up Cisco Unified Communications Manager Servers
  6. Optionally, configure WebEx and UC applications at the appropriate hierarchy level:
    1. Configure Cisco WebEx.
    2. Set up Cisco Unity Connection.
    3. Set Up IM and Presence Service Servers.
  7. Add a Network Device List (NDL).
  8. Create a Site.
  9. Modify Site Defaults.
  10. Create a Customer Dial Plan and Create a Site Dial Plan as described under Dial Plan Management.
  11. Configure Northbound Notification if desired as described under “Set Up Northbound Notification”.
  12. Set up an LDAP Server.
  13. Create a Filter to Move Users.
  14. Set up LDAP for User Synchronization.
  15. Move Users.
  16. Manual User Add to Cisco Unified CM.
  17. Perform end-user Collaboration Service provisioning as described under Add Subscribers.

CUCDM v8.x Changes

The major change in the configuration between Cisco Unified Communications Domain Manager (CUCDM) from 8.x and VOSS-4-UC is the location of the master data.

In CUCDM 8.x deployments, the master copy of all data was stored in the Shared Data Repository (SDR). Changes to the data were made in CUCDM and then synchronized down to the UC Applications, such as Cisco Unified Communications Manager (CUCM).

In VOSS-4-UC, the source of master data is distributed between VOSS-4-UC and the call manager. A bidirectional sync is used to export and import data from VOSS-4-UC and the applications. This approach enables configuration changes to be made on either the VOSS-4-UC or the UC applications - giving greater flexibility and faster problem resolution.