Unlock a Locked Out Administrator#
This procedure unlocks an administrator’s account, where the administrator is locked out on account of a credential policy violation
Prerequisites:
You must be an administrator user at a hierarchy node above the hierarchy node of the locked out admin user.
Perform these steps:
Log in as provider, reseller, or customer admin, depending on the location of the locked out administrator.
Go to User Management > Admins.
Click the administrator whose account you want to unlock.
On the Account Information tab, clear the Locked checkbox.
Click Save.