User Phone Associate Tool#
Overview#
VOSS Automate uses the associated or controlled devices value on the CUCM user (Subscriber in VOSS Automate) to determine which phones are associated to that subscriber.
The User Phone Associate Tool verifies that CUCM phones in the system with the ownerID value set are correctly associated to the CUCM user (Subscriber), for correct association in VOSS Automate.
For example, you may have phones synced in from an existing environment for overbuild, where the ownerID on the phones were set, but these were not associated from the CUCM user perspective. In this case, check whether you can see the phones in the Subscriber view, but it appears they are owned by the user. In this scenario, you can run the User Phone Associate Tool to correct the association.
Note
When adding phones and subscribers from within VOSS Automate, the phone-user relationship is bi-directional.
Run the User Phone Associate Tool#
Navigate to the hierarchy of the CUCM and choose it from the CUCM drop-down list.
The Number of Phones that will be checked value that is displayed is the number of phones on the CUCM, at the hierarchy, that have been synced in to VOSS Automate and have an ownerID set, but cannot be found to be an associated device of any subscriber at the hierarchy, or lower.
To run the User Phone Associate Tool, click Save.
The tool searches in VOSS Automate for subscribers that match the ownerID, and, if found, their associated devices will be updated with the phone.
Re-run the tool for the selected CUCM. For any of the checked phones that were set as associated devices, the Number of Phones that will be checked value will decrease accordingly.
Note
If a subscriber already has other associated devices, any new associated devices will be appended to the existing list.