Manually Disable Administrator Account

Usually, an administrator account is disabled when the password has expired. However, an administrator at a higher hierarchy level can manually disable an administrator account at any time.

Note

Manually disabling an administrator is preferred to manually locking out an administrator as you can provide the reason for disabling.

1. Log in as provider, reseller, or customer admin.

2. Choose User Management > Admins.

3. Click the administrator whose account you want to disable.

4. Click the Account Information tab.

5. Select the Disabled check box.

6. Enter the reason the account is disabled in the Reason for Disabled field. This reason will be displayed to the administrator when the next login attempt fails.

7. Click Save.