View a Transaction#

You can only view transactions that are relevant to your specific hierarchy level. For instance, if you are logged into the system as a Customer Administrator you will be able to view all transactions that were performed at the customer for which you are the administrator. This includes transactions that were performed at any of the sites that belong to the customer. If you are logged in as a Site Administrator you will be able to view only the transactions that were performed at your specific site. Refer to the topic on Data Partitioning in the Core Feature Guide and to the API Guide to view transactions by means of the API. The steps below can be followed on the Admin Portal.

  1. Choose Administration Tools > Transaction.

    By default, the Transaction list view shows all parent transactions in progress or executed. This is indicated in the Status column of the list.

    If you also want to see the child transactions (sub-transactions) in the list view, select the parent transaction. The list view shows both parent and sub-transactions.

    For completed transactions, the Status column displays either Success, Success With Async Failures, or Fail. Failed transactions are highlighted in red by default, but this can be overridden in the Theme if required. An exclamation icon is also displayed next to the word Fail.

    The Detail column provides additional details on the transaction if available. See “Transaction Details” for more information.

    The Rolled Back column displays either No or Rolled Back - the latter for any failed transactions (with Status is Fail) that have been rolled back. See also Transaction Logging and Audit.

  2. Click an individual transaction or sub-transaction (if required) to show a detailed view. If the top-level transaction has the status Success With Async Failures, the list of failed async transactions show below the list of sub-transactions. The failed async transactions can be at any level below the top-level transaction. Click the transaction to see the details of the failed async transaction(s). The Detail also shows the number of failed async transactions.