Move Phones#
Overview#
You can move phones between sites only if they are not assigned to users.
Moving a phone between sites handles the situation where a phone is either physically moved or logically assigned to a different site.
If a phone is assigned in the Associated Devices list of a CUCM user, the phone is moved during a user move. See Move Users
Restrictions that apply when moving phones
You can only move phones when the following conditions are met:
The phone you wish to move must not be assigned to a subscriber
Phones can only be moved from one site to another site:
Phones can’t be moved from a customer to a customer.
Source and target site must reference the same NDL
Source and target site must have the same type of dial plan
Source and target site must have the same country
When moving a phone with an intercom line, the line is not moved or updated.
Move a Phone#
This procedure moves one or more phones.
Log in as a provider, reseller, or customer administrator.
Set the hierarchy path to the customer whose phones you are moving.
Go to (default menus) Subscriber Management > Move Phones.
Note
Alternative step: Go to (default menus) Overbuild > Move Phones. The procedure is the same regardless of the menu path you use to access the Move Phones page.
At Action, choose an option:
Move phones by name (bulk move):
Choose the source hierarchy (site from where you’re moving the phones).
Choose the target hierarchy (site).
If you’re moving all phones, select Move All Phones. Alternatively, select the phones to move.
Click the Plus icon (+) at Phones, then choose a phone. You can type the first part of a phone name to filter the list. Repeat this step to choose additional phones to move.
Click Save to move the phones.
Move phone by name (move one phone):
Choose the phone.
Choose the target site.
Click Save to move the phone.
To verify that the phone or phones were moved to the correct target site, go to (default menus) Choose Subscriber Management > Phones.