Reset Your Password

You can only reset your password if you have already provided answers to the security questions created by your administrator. See “Configure Your Password Reset Questions”.

If you forget your password while attempting to log in to Self-service:

1. Enter your email address in the Email field on the Login screen.

2. Click the I forgot my password hyperlink located below the Password field.

3. Click in each security question field and type the correct answer. The number of available security questions is determined by your administrator.

4. Click in the New Password field and type your new password. See “Password Hints and Rules”.

5. Re-enter your new password in the Repeat Password field.

6. Click Submit. Your password is changed and you are returned to the Login screen.