CUCM Configuration for Self-Provisioning#

To use self-provisioning, regardless of whether top-down or bottom-up user management is used, you must complete these one-time configuration tasks on Cisco Unified Communications Manager (CUCM):

  • Ensure that the Cisco CallManager, Cisco CTIManager, and Self-Provisioning IVR services are activated

  • Configure Auto Registration

  • Create one partition and calling search space unique for self-provisioning

  • Configure an Application User and credentials so the system can connect to the IVR self-provisioning service

  • Configure a CTI Route Point (provides the number that users dial to connect to the IVR)

  • Configure Self-Provisioning with the Application User and CTI Route Point

Refer to the Cisco Unified Communications Manager documentation for details.