What’s New by Document#

Core Feature Guide: Release 25.2#

  • EKB-23054: Support configuration of font used on the system. See: Manage themes

    Added details on the Font dropdown for a theme

  • EKB-23355: Add new caller ID attributes to UserConfig. See: Cisco Webex App users

    Automate supports 3 new fields added by Cisco to the Users callID API, for the Automate GUI relation/SparkUser: (additionalExternalCallerIdDirectLineEnabled, additionalExternalCallerIdLocationNumberEnabled, additionalExternalCallerIdCustomNumber).

  • EKB-23460: Validate MAC addresses are unique against all clusters inside of a customer or reseller. See: Global settings

    Added a note that If the Global Setting “Prevent Duplicate MAC Addresses for Cisco Phones” is enabled for the current hierarchy, a check will also be carried out for duplicates in all clusters.

  • EKB-23460: Validate MAC addresses are unique against all clusters inside of a customer or reseller. See: Cisco phones

    Added a note that If the Global Setting “Prevent Duplicate MAC Addresses for Cisco Phones” is enabled for the current hierarchy, a check will also be carried out for duplicates in all clusters.

  • EKB-23523: Consolidate QoS for Webex and Microsoft Teams. See: Offboarding (Microsoft)

    Offboard user is now consolidated for both Microsoft and Webex.

  • EKB-23523: Consolidate QoS for Webex and Microsoft Teams. See: Offboard user (Webex or Microsoft)

    Offboard user is now consolidated for both Microsoft and Webex.

  • EKB-23523: Consolidate QoS for Webex and Microsoft Teams. See: Quick add groups

    Offboard user is now consolidated for both Microsoft and Webex.

  • EKB-23691: Subscriber profile drop-down on “Add Subscriber from Profile” should filter on enabled services. See: Onboard user (Cisco)

    Added a note that profiles are filtered by vendor enabled services for the customer.

  • EKB-24317: Update chart font configuration. See: Dashboard management reference

    Added font size and weight settings for different chart types on dashboards.

  • EKB-24394: Update E164 multi association to support adding additional E164 ranges. See: E164 associations ( N to 1 DN )

    Added details on the E164 multi association support for adding additional E164 ranges.

  • EKB-24435: Voicemail Relation: Update FDP for Callhandler fields. See: Call handler

    The Voicemail relations FDP has been updated for call handler fields. Removed ObjectId and CallhandlerOjectId fields, and renamed the title of the TargetHandlerObjectId field to just Target Handler.

  • EKB-24584: Remove validation preventing admins from updating their own menu layout and dashboard. See: Introduction to Automate dashboards

    Added a note that administrators have permissions to modify their own menu layouts and dashboards.

  • EKB-24584: Remove validation preventing admins from updating their own menu layout and dashboard. See: Menu layouts

    Added a note that administrators have permissions to modify their own menu layouts and dashboards.

  • EKB-24651: Add reference list to Webex CC models. See: Global settings

    New global setting for Webex, allowing retrieval of Cisco Webex Contact Center device model references from Control Hub.

  • EKB-24758: Create Global Settings to update all PULL_SYNC_DELETE_THRESHOLD_xxx macros. See: Global settings

    Added Pull Sync Delete Threshold settings to the Global Settings, Enabled Services tab.

  • EKB-24946: Add ability to load share across specific device pools in a site when adding phone via Cisco Quick User. See: Cisco Quick User

    Added a note that where multiple device pools are available at a site, a load balance check is available on the number of phones using the Device Pools in order to assign the phone to the least used device pool.

  • EKB-24960: Ability to search Webex logs. See: Cisco Webex App users

    Added note that Automate also allows for the periodic logging and inspection of changes made to data directly in the Webex Control Hub.

  • EKB-25035: Expose “Webex User Model Filter Criteria” in Site Defaults. See: Site defaults

    Updated site defaults for the “Webex User Model Filter Criteria” field.

  • EKB-25123: Exclude device/cucm/EndUserCapfProfile from a default CUCM full import. See: Cisco UCM configuration

    Updated exclude list for Cisco UCM full import.

  • EKB-25127: Phone Vendor Config plaintext storage of credentials. See: Cisco phones

    Admin password credentials no longer display as plaintext in the Phone Vendor Config settings for Cisco phones.

  • EKB-25252: MS Teams and Exchange sessions are not using PowerShell 7. See: Run PowerShell proxy server setup script

    Updated PowerShell version in list of artifacts to download and install.

  • EKB-25640: New Automate Microsoft-only roles. See: Role-based dashboards and menus

    Details added for new Microsoft-only roles, menus, dashboards

  • EKB-25697: Capture primary email address on a O365 (device/msgraph/MsolUser) for accurate email reference. See: Allowlists and denylists

    Updated Microsoft user field mapping details for user’s primary email address.

  • EKB-25697: Capture primary email address on a O365 (device/msgraph/MsolUser) for accurate email reference. See: User field mapping

    Updated Microsoft user field mapping details for user’s primary email address.

  • VOSS-1047: Ability to Provide Admin Access to a Subset of the Hierarchy. See: Authorized Admin Hierarchy Roles

    Added details on the Authorized Admin Hierarchy Roles feature

  • VOSS-1047: Ability to Provide Admin Access to a Subset of the Hierarchy. See: Introduction to Hierarchies

    Added details on the Authorized Admin Hierarchy Roles feature

  • VOSS-1047: Ability to Provide Admin Access to a Subset of the Hierarchy. See: Role-based access

    Added details on the Authorized Admin Hierarchy Roles feature

  • VOSS-1047: Ability to Provide Admin Access to a Subset of the Hierarchy. See: Add admin user

    Added details on the Authorized Admin Hierarchy Roles feature

  • VOSS-1445: Duplicate Internal Number Prevention. See: Introduction to data sync

    Docs added for a new global setting called “Prevent Duplicate Numbers”, which adds enhanced management capabilities for the internal number inventory for Microsoft.

  • VOSS-1445: Duplicate Internal Number Prevention. See: Global settings

    Docs added for a new global setting called “Prevent Duplicate Numbers”, which adds enhanced management capabilities for the internal number inventory for Microsoft.

  • VOSS-1445: Duplicate Internal Number Prevention. See: Number range management

    Docs added for a new global setting called “Prevent Duplicate Numbers”, which adds enhanced management capabilities for the internal number inventory for Microsoft.

  • VOSS-1445: Duplicate Internal Number Prevention. See: Configure Automate for Microsoft services

    Docs added for a new global setting called “Prevent Duplicate Numbers”, which adds enhanced management capabilities for the internal number inventory for Microsoft.

  • VOSS-1445: Duplicate Internal Number Prevention. See: Prevent duplicate numbers

    Docs added for a new global setting called “Prevent Duplicate Numbers”, which adds enhanced management capabilities for the internal number inventory for Microsoft.

  • VOSS-1523: (EKB-24633: Calculated Text Not working on Automate Dashboards). See: Chart widgets

    Added details on the new dashboard functionality around themes, colours and export.

  • VOSS-1523: (EKB-23842: Update dashboard light and dark color sets). See: Manage dashboards and widgets

    Added details on the new dashboard functionality around themes, colours and export.

  • VOSS-1523: (EKB-24592: Ability to export all data from dashboard). See: Manage dashboards and widgets

    Added details on the new dashboard functionality around themes, colours and export.

  • VOSS-1523: (EKB-25459: Update widget table background, widget chart weekend and data label). See: Dashboard management reference

    Added details on the new dashboard functionality around themes, colours and export.

  • VOSS-1523: (EKB-25459: Update widget table background, widget chart weekend and data label). See: Table widgets

    Added details on the new dashboard functionality around themes, colours and export.

  • VOSS-1523: (EKB-24633: Calculated Text Not working on Automate Dashboards). See: Table widgets

    Added details on the new dashboard functionality around themes, colours and export.

  • VOSS-1523: (EKB-23390: Update Theme to expose a light/dark dashboard palette dropdown). See: Manage themes

    Added details on the new dashboard functionality around themes, colours and export.

  • VOSS-1534: Support Teams Shared Calling Routing Policy. See: Introduction to Microsoft Teams policies

    Docs updated for full CRUD support of Microsoft Shared Calling Routing policy.

Installation Guide: Release 25.2#

  • EKB-24140: Deprecate screen command and replace with tmux. See: Using the tmux command

    Added details on the “tmux” command replacing the “screen” command.

Upgrade Guide with ISO and Template: Release 25.2#

  • EKB-24140: Deprecate screen command and replace with tmux. See: Using the tmux command

    Added details on the “tmux” command replacing the “screen” command.

Platform Guide: Release 25.2#

  • EKB-24140: Deprecate screen command and replace with tmux. See: Using the tmux command

    Added details on the “tmux” command replacing the “screen” command.

  • EKB-24245: GUI unresponsive during security scan. See: System Intrusion Detection

    Added details on the new service available to manage SYN flood attacks

Advanced Configuration Guide: Release 25.2#

  • EKB-23054: Support configuration of font used on the system. See: Manage themes

    Added details on the Font dropdown for a theme

  • EKB-23460: Validate MAC addresses are unique against all clusters inside of a customer or reseller. See: Global settings

    Added a note that If the Global Setting “Prevent Duplicate MAC Addresses for Cisco Phones” is enabled for the current hierarchy, a check will also be carried out for duplicates in all clusters.

  • EKB-24651: Add reference list to Webex CC models. See: Global settings

    New global setting for Webex, allowing retrieval of Cisco Webex Contact Center device model references from Control Hub.

  • EKB-24758: Create Global Settings to update all PULL_SYNC_DELETE_THRESHOLD_xxx macros. See: Global settings

    Added Pull Sync Delete Threshold settings to the Global Settings, Enabled Services tab.

  • EKB-25078: Restrict macro evaluator access to Macro fn.decrypt, fn.request_get, fn.perform_http_get. See: Macros

    Added note that fn.request_get and fn.perform_http_get are only available to administrators who have an Access Profile set to Full Access.

  • EKB-25078: Restrict macro evaluator access to Macro fn.decrypt, fn.request_get, fn.perform_http_get. See: HTTP functions

    Added note that fn.request_get and fn.perform_http_get are only available to administrators who have an Access Profile set to Full Access.

  • EKB-25168: Remove tool/Macro permission and menu entry from sysadmin user. See: Macro evaluator

    Added details that the sysadmin user does not have access to the macro evaluator tool by default.

  • VOSS-1445: Duplicate Internal Number Prevention. See: Global settings

    Docs added for a new global setting called “Prevent Duplicate Numbers”, which adds enhanced management capabilities for the internal number inventory for Microsoft.

  • VOSS-1523: (EKB-23390: Update Theme to expose a light/dark dashboard palette dropdown). See: Manage themes

    Added details on the new dashboard functionality around themes, colours and export.

Provider HCS Dial Plan Management Support Guide: Release 25.2#

  • EKB-23460: Validate MAC addresses are unique against all clusters inside of a customer or reseller. See: Global settings

    Added a note that If the Global Setting “Prevent Duplicate MAC Addresses for Cisco Phones” is enabled for the current hierarchy, a check will also be carried out for duplicates in all clusters.

  • EKB-24394: Update E164 multi association to support adding additional E164 ranges. See: E164 associations ( N to 1 DN )

    Added details on the E164 multi association support for adding additional E164 ranges.

  • EKB-24651: Add reference list to Webex CC models. See: Global settings

    New global setting for Webex, allowing retrieval of Cisco Webex Contact Center device model references from Control Hub.

  • EKB-24758: Create Global Settings to update all PULL_SYNC_DELETE_THRESHOLD_xxx macros. See: Global settings

    Added Pull Sync Delete Threshold settings to the Global Settings, Enabled Services tab.

  • EKB-25035: Expose “Webex User Model Filter Criteria” in Site Defaults. See: Site defaults

    Updated site defaults for the “Webex User Model Filter Criteria” field.

  • VOSS-1445: Duplicate Internal Number Prevention. See: Global settings

    Docs added for a new global setting called “Prevent Duplicate Numbers”, which adds enhanced management capabilities for the internal number inventory for Microsoft.

  • VOSS-1445: Duplicate Internal Number Prevention. See: Number range management

    Docs added for a new global setting called “Prevent Duplicate Numbers”, which adds enhanced management capabilities for the internal number inventory for Microsoft.