Built-in-bridge

provider-only

Only in the Provider deployment

Tip

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Overview

Built-in-Bridge (BIB) is disabled by default for the phones at the system level as it is not used by all customers by default. It is used only by customers with Contact Center.

The provider has to perform the following procedures to enable BIB for the customers having contact center:

• Configure the Built-in-bridge

• Enable or disable the Built-in-Bridge

Note

Create a new field display policy at the customer level and add Built-in Bridge to the list.

Configure the Built-in-bridge

1. Log in to the Automate Admin portal as provider administrator.

2. Go to Field Display Policies.

3. Set the hierarchy to the relevant Customer.

4. Select SubscriberPhoneMenuItemProvider.

5. Choose Action > Clone.

6. In the Name field, enter SubscriberPhoneMenuItemProvider.

7. From the Target Model Type drop-down, choose relation/SubscriberPhone.

8. Click ‘+’ next to Groups to expand the Groups section, and in the Title field enter Phone.

9. From the Available list, choose builtInBridgeStatus and click Select.

10. Click Save.

Enable or disable the Built-in-Bridge

Prerequisites:

• Configure the Built-in-bridge

To enable or disable BIB:

1. Log in to the Automate Admin Portal as provider administrator.

2. Set the hierarchy to the appropriate Customer.

3. Go to the Phones page, then select the relevant phone.

4. On the Phone tab:

   • From the Built in Bridge drop-down in the Vendor Config section, choose On to enable BIB.

   • From the Built in Bridge drop-down in the Vendor Config section, choose Off to disable BIB.

5. Click Save.