Webex locations#

Overview#

Webex locations allow you to organize users and workspaces based on a physical location. You can configure both calling and workspace management functions into the same location.

Note

With Workspace locations, the latitude and longitude of the location is also recorded.

Webex locations are synced in from a Webex Control Hub and maintained in device/spark/Location.

Site names for a sync is determined by the Site Defaults setting Webex Location ID. See the Webex tab under Site defaults.

Upon data sync at customer level, sites are automatically created or updated in VOSS Automate if no site exists with a matching name, in accordance with a Webex Control Hub Location.

Important

To ensure that Webex data sync can be executed successfully, the Webex Location ID in the respective Site Defaults needs to exist.

Synced Cisco Webex users and numbers of synced Cisco Webex users are automatically moved to the site matching the Location. For data sync at intermediate hierarchy level, see: Webex location node mapping. name of the Intermediate node according to the matching rules set up in the data/WebexLocationNodeMapping model, a site is created under this intermediate node.

Otherwise, the site will be created under the customer hierarchy.

This model needs to be exposed in the administrator’s menu in order to manage the mappings. The model allows for matching to be configured between Intermediate Node and Search String values. The entered Search String should be as specific as possible to match the Intermediate Node string.

The list view of the Webex Locations menu shows the Webex location name and the corresponding Automate hierarchy name in the Located At column

Webex locations can also be added and managed from the Webex Locations menu in Automate, to be synced to the Webex Control Hub

For example, the Latitude, Longitude and Notes fields can be added or updated. Upon adding, these show as Webex Location ID on the site’s site defaults, and upon sync of Webex Locations, these will then also reflect in Workspace Locations.

Webex location calling details#

Synced Webex location calling details are maintained in Automate in the device/spark/LocationCallingDetails and relation/WebexCallingLocationDetails models, thereby providing access to a single interface to the manage a location’s calling settings via the Webex Location Calling Details page.

Note

  • If the outsideDialDigit value needs to be reset to None, this reset must be carried out on the Webex Control Hub and the data sync for location calling details executed to refresh the value.

  • For any new update of the PSTN Access Network Info in Webex Location Calling Settings, this will only be applied if the location’s country is: Belgium, Germany, or France. Changes to other countries or to existing connection details are ignored. This functionality is in accordance with a Webex API change starting April 11, 2024.

  • On the Webex Location Calling Details page (relation/WebexCallingLocationDetails), you can set the PSTN connection type (trunk or route group) and an ID for either trunk or route group, for a Webex location.

    Automate includes device models (device/spark/Trunks, device/spark/RouteGroup, device/spark/DialPlans) that allow for the management and selection of the route groups as connection type, thereby supporting call handling over trunks to Webex supported devices.

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