Move Phones#

provider-only

Only in the Provider deployment

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Overview#

You can move phones between sites only if they are not assigned to users.

Moving a phone between sites handles the situation where a phone is either physically moved or logically assigned to a different site.

If a phone is assigned in the Associated Devices list of a CUCM user, the phone is moved during a user move. See Move users

Restrictions that apply when moving phones

You can only move phones when the following conditions are met:

  • The phone you wish to move must not be assigned to a user

  • Phones can only be moved from one site to another site:

    • Phones can’t be moved from a customer to a customer.

    • Source and target site must reference the same NDL

    • Source and target site must have the same type of dial plan

    • Source and target site must have the same country

When moving a phone with an intercom line, the line is not moved or updated.

Related topics

Move a phone#

This procedure moves one or more phones.

  1. Log in as a provider, reseller, or customer administrator.

  2. Set the hierarchy path to the customer whose phones you are moving.

  3. Go to Move Phones.

  4. At Action, choose an option:

    • Move phones by name (bulk move):

      • Choose the source hierarchy (site from where you’re moving the phones).

      • Choose the target hierarchy (site).

      • If you’re moving all phones, select Move All Phones. Alternatively, select the phones to move.

        Click the Plus icon (+) at Phones, then choose a phone. You can type the first part of a phone name to filter the list. Repeat this step to choose additional phones to move.

      • Click Save to move the phones.

    • Move phone by name (move one phone):

      • Choose the phone.

      • Choose the target site.

      • Click Save to move the phone.

  5. To verify that the phone or phones were moved to the correct target site, go to Phones.