Advanced Admin (Cisco)#

This category lists template features specific to the Cisco provisioning part of the solution, whether Cisco-only or the Cisco part of a Multi Vendor deployment. In addition to the value add workflows listed below (where we’ve built templates to improve the management experience), the device models generated from the driver can be used as well to complete additional tasks in a manner similar to the UC app. This provides an overall single pane of glass for the management tasks required.

Dial Plan Framework#

The dial plan feature provides a framework for defining Cisco Unified CM dial plan elements that are added or removed within various workflows (for example, add site). Dial plan defaults provide the capabilities to enter base dial plan information to drive workflows and feature packages. VOSS Automate can pre-configure and customizes enterprise dial plans with a higher degree of flexibility

Companies can now choose to: - Adopt a standard dial plan (HCS provided) - Have a fully customized dial plan managed and deployed by VOSS Automate (Bring your own Dial Plan – BYODP) - Have no dial plan automation at all (implement manually)

Dial Plan Schemas and Setup#

  • This provides a set of configuration to implement the tested HCS dial plans. It can also be used to define an alternate dialplan for VOSS Automate to automate and manage. It includes setup of the dial plan for a customer with the appropriate configurable attributes for a dial plan.

Class of Service#

  • The CSS can be used as a Class of Service (COS) for a device or line, or any of the other templates that rely on COS to filter different features. The default COS is provisioned automatically based on the criteria you selected when you added the site. You can add/delete, clone COS. You can use macros in COS.

Dial Plan Defaults#

  • Capabilities to enter base dial plan information to drive workflows and templates.

UC Prep#

  • The ability to define basic UCM application setup elements and push them to the UCM to help with initial application setup.

Next Gen Dial Plan Tool#

  • The ability to model and push dial plan elements at various stages in the deployment (global, customer, site, etc.)

Service Management#

The ability to create service package definitions and assign to users for service enforcement and billing. Also the configuration required around the overall setup of service offering (for example, voicemail and conference pilot and service definitions).

Entitlement Profiles#

  • Entitlement represents the set of rules surrounding the suite of services and devices (and their number) available for particular subscribers. For instance, one customer may specify that end users may only have voice service with a maximum of two devices, one being a flavor of IP set, and the other being an analog set. Another customer may configure their end users to have both voice and voicemail services, with a maximum of ten devices limited to SIP sets. Both of these are valid rule sets intended to govern their respective users’ service or device set.

    There are four principal VOSS Automate models from which the entitlement rule sets are built:

    • Device Types

    • Device Groups

    • Entitlement Catalogs

    • Entitlement Profiles

Voicemail Service#

  • Initial service setup required for voicemail to work (integration between CUC and UCM, pilot numbers, etc.)

Contact Center Service#

  • This configures some system setup and call routing required for integration with Contact Center.

Auto Attendant Management#

  • The ability to fully manage Cisco Unity Auto Attendant instances. Includes call routing setup, number inventory integration, scheduling, greetings, etc.

Music on Hold (MOH) File Management#

  • The ability to manage MOH file setup for a cluster, including file upload to the UCM servers to create new sources.

Number Inventory#

Extended external number inventory capabilities to include workflows for mapping internal to external and dial plan setup

External Number Inventory#

  • E.164 inventory management provides Direct Dial-In (DDI)/Direct Inward Dialing (DID) mapping to Directory Numbers (DN) using translation patterns in VOSS Automate. The DDI-to-DN mapping allows you to route incoming PSTN calls to the appropriate internal directory number.

    E.164 Inventory Management includes the ability to:

    • Add, view, and delete E.164 number inventory

    • Associate a range of E.164 numbers to a range of DNs

    • View associated range of E.164 numbers to a range of Directory numbers

    • Disassociate a range of E.164 numbers from a range of DNs

    • Associate a range or set of E.164 numbers to a single DN

    • Disassociate a range or set of E.164 numbers from a single DN

    • View single Directory number associations

User Devices and Services#

Provides a wide range of MACD use cases for the full lifecycle management of Cisco-based UC users and their services across the UC infrastructure

Subscriber Management#

  • Consolidated view and workflow for managing subscribers and their full range of UC services. It is a relation based on the UCM user, and the services include:

    • UCM User

    • Phone and Line

    • Extension Mobility and Line

    • SNR

    • Voicemail

    • Presence

    • Collaboration (Webex)

    • Conferencing (Webex/PexIP)

    Different Field Display policies for the default provider, customer, and site roles providing relevant views for each role.

    User friendly device name handling.

Subscriber Quick Actions#

  • Provides quick access from the Subscriber details page to initiate a range of MACD tasks for the user:

    • Add user to a pickup group

    • Add user to a hunt group

    • Move subscriber

    • Reset pin/password

    • Update user details

Quick Subscriber#

  • A powerful workflow for adding users and their services into the system with minimal input. Services covered include:

    • UCM user

    • Phone and Line

    • Extension Mobility and Line

    • SNR

    • Voicemail

    • Presence

    • Jabber mobile client

    • Conferencing

    • Webex

    • Contact Center Express agent

    Easy way to add a subscriber and their various services via a wizard type approach or add additional services to an existing subscriber.

    Ability to send users a welcome email as part of the onboarding process.

Move Subscriber#

  • Workflow to automate the move of a subscriber and their services from one site to another. Includes the ability to move from a site on one cluster to a site on another cluster.

Reset UC Passwords#

  • Simple workflow to handle the password and pin reset task inside VOSS Automate and across the various services (PBX, Jabber, Extension Mobility, Voicemail, conferencing).

Phones#

  • Capability to fully manage phones and associated line settings. Includes phone registration status and IP address in real time. Can also generate PRT record collection for the phone

    Different Field Display policies for the default provider, customer, and site roles providing relevant views for each role

    Suitable for advanced phone management and standalone phones like meeting rooms, etc.

    User friendly device name handling

Smart Add Phone#

  • A simple workflow for adding standalone phones and lines into the system with a templated wizard type approach.

Headset#

  • Capability to view the full headset inventory from the UCM and manage headset templates

Lines#

  • Capability to fully manage lines with common settings and list of devices the lines are associated with. Different views for the default admin roles

    Different Field Display policies for the default provider, customer, and site roles providing relevant views for each role. Suitable for advanced line management, standalone lines, and managing a inventory of lines available in the site.

Voicemail#

  • Capability to fully manage a voicemail account and related settings, such as alternate extension, notification devices, and Unified Messaging/Single Inbox. Suitable for advanced voicemail management and standalone voicemail accounts.

Webex Meetings#

  • Capability to fully manage a Webex meetings account and settings. Suitable for advanced conference management and standalone conference account.

Webex App#

  • Capability to fully manage a Webex user account and basic settings, including licensing, call capabilities, etc. Suitable for advanced Webex Teams management and standalone accounts. Includes orchestration of setup required for UCM connected voice enablement if using Hybrid mode with UCM Calling.

Webex Devices#

  • Device inventory with registration status for existing phones from Webex

Webex Device Configuration#

  • Support for configuration of device settings (on the device itself) when used with Webex

Webex Workspace Onboarding#

  • Orchestrated workflow to fully create a new Webex workspace with a device (create the space, generate registration code, configure the device settings on the device, and activate the device). Template driven to simplify the process and ensure accurate onboarding/setup.

Webex Workspaces#

  • Management of Webex Workspaces and registration code setup/generation

Webex Licenses#

  • View license inventory and status from Webex

Webex Wholesale#

  • Manage wholesale package assignment to users

Webex Contact Center Agent settings#

  • Manage Webex Contact Center user settings and license

Webex Contact Centre Desktop Settings#

  • Manage Webex Contact Center Desktop Experience settings

Webex Contact Center Customer Experience Settings#

  • Manage Webex Contact Center Customer Experience settings

Self Provisioning#

  • Support for Cisco Unified CM Self Provisioning:

    • Simplification of Universal Device Template, Universal Line Template and User Profiles

    • Auto selection of UDT and ULT from site defaults

    • Support end user self provisioning using Quick Add Subscriber and Subscriber management

Contact Center Agent line tagging (lite)#

  • Provides the ability to tag a line instance as a Contact Center agent line. This applies a configuration but can also be used for service tracking and billing.

Contact Center Express Agent Management#

  • Management of the UCCX Agent setup across both UCM and UCCX. Full agent MACDs (onboarding, phone to application user mapping, skills, teams, resource groups, Contact Service queues).

Contact Center Express Teams#

  • Management of the UCCX Teams (create, update, and delete)

Contact Center Resource Group#

  • Management of the UCCX resource groups (create, update, and delete).

Contact Center Skills#

  • Management of the UCCX Skills (create, update, and delete)

Contact Center Service Queue#

  • Management of the UCCX Service Queues (create, update, and delete).

Contact Center Express Agent Re-skilling#

  • Feature to reassign skills to to a set of agents, set of teams, or set of resource groups, in bulk.

Replace Phone#

  • Replace a phone of one model with one of another model (upgrade/downgrade). Maintains settings that are possible between the phone types.

Re-assign Services#

  • Feature to re-assign the services to a different user and update the service definitions for the new user (names, labels, voicemail reset, etc).

Convert CUCM LDAP User to CUCM Local#

  • Feature that provides the ability to convert a user that is currently CUCM LDAP to a CUCM Local user and preserves their services, etc.

User/Phone Associate tool#

  • A simple tool to associate a user to phone(s) and coordinating the setup on the phone and user to setup the association.

Phone Status Export#

  • The ability to query phones in the system and generate a CSV file list with the phone real-time status info (registration status, IP address, etc)

Site Features#

Provides a range of MACD use cases for the management of site-based UC features (not tied to individual users) across the UC infrastructure.

PLAR#

  • Capability to orchestrate the configuration required to setup PLAR (hotline) for a line to a configured destination.

System Users#

  • Capability to configure a user for access to the system with associated role

Hunt Group Relation#

  • Capability to orchestrate the configuration needed for a hunt group. This includes hunt pilot, hunt list, line groups.

Pickup Group#

  • Capability to view and configure a pickup group, including lines in the group.

Brownfield/Overbuild#

VOSS Automate can take over the management of an existing UC deployment. This functionality is used to introduce management to brownfield deployments as well as migrations. It can introduce the benefits of management with the needs to change deployment designs or forced migration to allow management.

Overbuild Workflows#

  • Out of the box workflows to handle the moving of key synced entities to the correct site for day-2 management. Moves users and related services to the appropriate site based on configuration in site defaults. Also moves any standalone phones based on the device pool setting. Will create/update internal number inventory as part of the workflow (for numbers moved in the workflows).

Overview#

  • Reporting tool that provides an overview of device model instances residing at customer or site hierarchies.

Directory Number Audit#

  • Tool to look at the synced in lines details and create number inventory entries or update number inventory entries with the correct status

Additional Features#

These are additional features available in the system

Onboarding Orchestration (Customer & Site Builder)#

  • Workflow and interface to set up and orchestrate the various initial customer and site onboarding steps in VOSS Automate as well as the UC applications. Combines multiple steps into a single interface to collect data and push. Likely some element of configuration required to fit specific deployment needs. This greatly reduces the steps, time, and errors in the customer and site onboarding and setup process.