Voice mail services#

Add voice mail service#

This procedure adds a voice mail service, associates the service with a Cisco Unity Connection (CUC) server, and integrates it with a Cisco Unified Communications Manager (UCM) and/or Cisco Webex DI (Dedicated Instance).

Prerequisites

  • To associate the voice mail service with a UCM, ensure you know the SIP trunking endpoint information between the voice mail server and the UCM.

  • A CUC server must be configured.

Perform these steps:

  1. Log in as provider or reseller administrator.

  2. Set the hierarchy to the correct provider or reseller node.

    Note

    The voice mail service is always added above the customer level, so either at provider level or reseller level, and is associated to the customer.

  3. Go to Voice Mail Service.

  4. Click the Plus icon (+) to add a voice mail service.

  5. On the New Record page, fill out details for the new voice mail service:

    Field

    Description

    Voice Mail Service Name

    The voice mail service name. Ensure there are no spaces in the name.

    Cisco Unity Connection Cluster

    Mandatory. The name of the CUC server for the voice mail service.

    Note

    • The CUC server must have been added at the Provider level.

    • This is also where the voice mail server in a multi-tenant environment is categorized as Dedicated or Partitioned, which defines the elements available to the voice mail server, for example, whether another tenant should be created on the voice mail server.

    Integrate with Cisco Unified CM

    Defines whether to integrate the voice mail service with UCM (UCM will manage the voice mail service).

    The default is False (unchecked).

    When choosing Integrate with Cisco Unified CM, the Cisco Unified CM Cluster drop-down displays.

    Cisco Unified CM Cluster

    The UCM cluster associated with the voice mail service.

    This drop-down displays only if you’ve selected Integrate with Cisco Unified CM.

    From this drop-down, select the UCM to be paired with the CUC server.

    Note

    The UCM must have been added and configured at the Provider level (via the CUCM page).

    Integrate with Cisco Unified CM Webex DI

    Defines whether to integrate a voice mail Webex Dedicated Instance with UCM.

    When choosing Integrate with Cisco Unified CM Webex DI, the rest of the fields on this form are hidden, and the the Voice Mail Trunk Address drop-down displays.

    In a UCM Webex DI environment, the routing rules in the Automate provisioning workflow uses the calling search space (CSS) for Webex DI to allow for adding multiple voice mail services for Webex DI.

    Field

    Description

    Voice Mail Trunk Address

    This drop-down displays only if you’ve selected the Integrate with Cisco Unified CM Webex DI checkbox.

    The drop-down displays available existing entries on the selected UCM cluster, which will be associated with the Route Group as a part of the Route List and Route Group provisioning.

    Cisco Unity Connection Server Address

    The hostname or IP address of the voice mail server.

    This field is hidden on the form if you’ve selected Integrate with Cisco Unified CM Webex DI.

    This field value is part of the SIP trunk provisioning information (between the SIP trunk and the CUC server).

    Cisco Unity Connection Server Port

    The voice mail server port number (1 to 65535).

    Note

    Do not use port 5061, which is reserved for secure SIP.

    This field is hidden on the form if you’ve selected Integrate with Cisco Unified CM Webex DI.

    This field value is part of the SIP trunk provisioning information (between the SIP trunk and the CUC server).

    Cisco Unified CM Server Address

    The hostname or IP address for the voice mail server to reach the UCM.

    This field is hidden on the form if you’ve selected Integrate with Cisco Unified CM Webex DI.

    This field value is part of the SIP trunk provisioning information (between the SIP trunk and the CUC server).

    Cisco Unified CM Server Port

    The UCM port number.

    Note

    • Do not use port 5061, which is reserved for secure SIP.

    • Only one UCM and one CUC can be specified here. To support redundancy and failover in a multinode configuration, the trunk information must be manually updated on the UC apps.

    This field is hidden on the form if you’ve selected Integrate with Cisco Unified CM Webex DI.

    This field value is part of the SIP trunk provisioning information (between the SIP trunk and the CUC server).

    Field

    Description

    Voice Messaging Ports

    Mandatory. Fill out the number of voice messaging ports to be created for the voice mail service and associated with the appropriate Port Group on CUC when the voice mail service is associated to a customer.

    Valid values are 1 - 250. The default = 3.

    Note

    The number of voice messaging ports you add can’t bring the total number of voice messaging ports for all port groups to more than the maximum number of voice messaging ports that are enabled by the CUC license files.

    If the license files don’t enable the total number of ports, you won’t be able to add the new ports.

    This field is hidden on the form if you’ve selected Integrate with Cisco Unified CM Webex DI.

    This field value is part of the SIP trunk provisioning information (between the SIP trunk and the CUC server).

  6. Save your changes to add the new voice mail service.

    Once a shared voice mail service is created, if you have enabled Integrate with Cisco Unified CM:

    • In UCM, cluster-level SIP trunk and route group is provisioned for the shared voice mail service.

    • In CUC, cluster-level port group appears on the PhoneSystem for the shared voice mail service.

Next steps

Delete voice mail service#

  1. Log in to the Automate Admin Portal as Provider administrator.

  2. Go to Voice Mail Service.

  3. From the list of voice mail services, select the checkbox for the voice mail service you want to remove.

  4. Click Delete, then click Yes to confirm.

    Once the transaction completes, the voice mail service is removed from the list.