Handling voicemail to secondary shared lines

Handling voicemail to secondary shared lines#

To handle voicemail to secondary shared lines, create a separate user for each shared line at the Inventory Site level, then enable the voice mailbox for that user so that it can be managed by all shared lines.

This approach:

Offers the ability to differentiate between voice mail deposited for primary and secondary lines
Provides separate message waiting indication (MWI) notifications for voice mail in the phone’s primary and secondary line
Allows all configuration to be done in Automate. There are no separate manual configurations required in Cisco Unity Connection (CUC) or Cisco Unified Communications Manager (UCM).

Note

One additional license is required for the shared line user mailbox.