View a transaction#

You can only view transactions that are relevant to your specific hierarchy level. For instance, if you’re logged into the system as a customer administrator you’ll be able to view all transactions that were performed at the customer for which you’re the administrator. This includes transactions that were performed at any of the sites that belong to the customer.

If you’re logged in as a site administrator you’ll be able to view only the transactions that were performed at your specific site.

Note

See the topic on Data Partitioning in the Core Feature Guide and to the API Guide to view transactions by means of the API.

To view transactions in the Admin portal:

  1. Go to Transaction to open the list view.

  2. View all parent transactions in the list view. The Status column indicates whether a transaction is executed, in progress, success, success with async failures, or failed.

  3. Click on a parent transaction to view its child transactions (sub-transactions).

    Note

    • Failed transactions are highlighted (red by default, but this can be changed via themes), and display an exclamation icon along with the text, “Fail”.

    • The Detail column provides additional details on the transaction if available.

    • The Rolled Back column displays either No or Rolled Back - the latter for any failed transactions (with Status is Fail) that have been rolled back.

  4. Click a sub-transaction to view further details.

    For top-level transactions with status Success With Async Failures, the list of failed async transaction display below the sub transactions. If there are more than 10 failed async transactions, these display on a separate tab on the page.

    Failed async transactions can be at any level below the top-level transaction. Click the transaction to see the details of the failed async transaction(s).

    The Detail also shows the number of failed async transactions.

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