User phone associate tool#
Overview#
Automate uses the associated or controlled devices value on the Cisco UCM user (user in Automate) to determine which phones are associated to that user.
The User Phone Associate Tool verifies that UCM phones in the system with the ownerID value set are correctly associated to the UCM user (user), for correct association in Automate.
For example, you may have phones synced in from an existing environment for overbuild, where the ownerID on the phones were set, but these were not associated from the UCM user perspective. In this case, check whether you can see the phones in the user view, but it appears they are owned by the user. In this scenario, you can run the User Phone Associate Tool to correct the association.
Note
When adding phones and users from within Automate, the phone-user relationship is bi-directional.
Run the user phone associate tool#
Navigate to the hierarchy of the UCM and choose it from the UCM drop-down list.
The Number of Phones that will be checked value that is displayed is the number of phones on the UCM, at the hierarchy, that have been synced in to Automate and have an ownerID set, but cannot be found to be an associated device of any user at the hierarchy, or lower.
To run the User Phone Associate Tool, click Save.
The tool searches in Automate for users that match the ownerID, and, if found, their associated devices will be updated with the phone.
Re-run the tool for the selected UCM. For any of the checked phones that were set as associated devices, the Number of Phones that will be checked value will decrease accordingly.
Note
If a user already has other associated devices, any new associated devices will be appended to the existing list.