Webex App licenses#

Overview#

Webex App license usage counts are automatically updated in Automate after licenses are assigned (that is, after assigning a subscriber with Webex App services). A sync with the Webex Control Hub maintains the status of Webex App user licenses.

Webex App license syncs#

Webex App user license syncs may be executed manually:

Admin Portal

To sync Webex App users for the customer, click the Services menu, then on the Customer Access form, click Action > Sync Webex App Roles Licenses

Go to (default menu) Administration Tools > Data Sync and run the SyncSparkRolesLicenses<customer_name> instance.

Important

Webex App Licenses need to be synced after upgrading to release 21.1:

  1. Execute the following data sync: SyncSparkRolesLicenses<CUSTOMER_NAME>

  2. If the Webex App organization associated with the Customer hierarchy has multiple subscriptions, a default subscription must be configured under the Webex App Customer Access.

    See: Webex Application Access.

  3. If the Webex App organization associated with the Customer hierarchy has multiple Site URLs, a default Site URL must be configured under the Webex App Customer Access.

    See: Webex Application Access.

Only licenses synced and managed by Automate will be assignable to a Webex user. This means that licenses from subscriptions and sites other than the default configured above will not be retained on a user.

Note

This process only collects data at customer and site levels.

Related topics

View Webex App licenses#

This procedure provides a condensed view of the Webex App licenses consumed and available at the selected hierarchy level.

  1. Go to the Licenses page for Cisco Webex App.

  2. View Webex App license details in the License list view:

    • Name (of the license)

    • Site URL (webex hub)

    • Site Type (for example: Control Hub managed site)

    • Subscription ID (ID - useful to distinguish licenses with similar names)

    • Total Units (total number of licenses available)

    • Consumed Units (the number of licenses still available)

    • Location (where the licenses are available and used)