Self-service feature display policy

Overview

The Self-service feature display policy is used by an administrator to determine which features or services are available to the Self-service user on the Self-service UI. These are typically available on both the toolbar and dashboard.

Important

The configuration templates that are selected on the Phones, Personal Phones tabs may not contain macro values for Line Settings (nested Line Array fields), since these are not supported in Automate Self-service.

On the Phones, Personal Phones and Voicemail tabs, there are two similar check boxes (one associated with entitlement, the other not). For example, on the Voicemail tab, the first check box is labelled User can enable Voicemail (Add a Voicemail Account) and the second check box is labelled User can enable Voicemail only if the user is entitled to Voicemail.

If the entitlement feature is used, that is an entitlement profile is associated to the subscriber on the Entitlement Profile drop-down on the Users screen, then select the second check box. If an Entitlement Profile is not associated to the subscriber, then select the first check box, as the second checkbox is no longer applicable.

In a similar way, select the appropriate checkboxes on the the Phones and Personal Phones tabs.

Availability of features/services is configured using the following tabs on the Self-service Feature Display Policy screen:

• Details

  Shows/hides the My Availability and Speed Dials/Busy Lamp Fields areas and associated functionality. This controls the ability to add and manage speed dials and busy lamps.

  The Enable (CFWD Only) Minimal Mode checkbox controls the user Self-service UI. If enabled, the user is presented with a minimal interface suitable for mobile devices with only the functionality to set call forwarding. For details on the minimal interface, refer to the topic on Minimal Mode in the Self-service Guide.

• Phones

  Shows/hides the Your Company Phones area and associated functionality. This controls the ability to add smart devices, as well as to manage company phones and associated lines.

• Personal Phones

  Shows/hides the complete Your Personal Phones area and associated functionality, or hides selected functionality only, such as setting up ring schedules or advanced timer options. Also controls the ability to enable own personal phone management (add remote destination profile).

• My Information

  Shows/hides one or more of the My Information, My Credentials, and Webex Self-service areas and the associated functionality.

• Voicemail

  Shows/hides one or more of the Voicemail Settings, Alternate Numbers and Notification Devices, and Caller Input areas, as well as the associated functionality. Also controls the ability to add own Voicemail account if required.

• Call Forward

  Shows/hides the complete Call Forwarding area and associated functionality, or selected advanced call forwarding functionality only, such forward calls to settings.

See Self-service feature display policy field reference for field descriptions.

See also topics under:

• “Entitlement Management” - for more details about the Entitlement feature.

• “General Subscriber Management Tasks” - for more details about associating an Entitlement Profile to a subscriber.

Self-service feature display policy field reference

Title	Field Name	Description
Details	details	Configure Base features.
Name*	name	The name of the Feature Group.
My Availability	my_availability	Turn my availability on/off.
Automatically update Presence Status from calendar	update_presence_from _calendar	Allow users to manage the setting that automatically updates their presence status based on their calendar. The user must have ‘IM and Presence’ enabled, and Self-service ‘My Availability’ settings must be in ‘Show’ state.
Speed Dials	speed_dials	Turn speed dials on/off.
FMC (Fixed Mobile Convergence)	fmc	Turn FMC on/off
CLI (Calling Line Identification)	cli	Turn CLI on/off
Enable (CFWD Only) Minimal Mode	enable_minimal_mode	Display Call Forward settings only minimal mode.

Title	Field Name	Description
Phones	phones	Configure Phone features.
User can add own smart devices	own_phone_add	User can add own smart devices. Default: false.
User can add own smart devices only if the user’s Entitlement Profile includes ‘Voice’	own_phone_add_if _entitled	Default : false.
Limit the user’s total number of phones the number allowed by the user’s Entitlement Profile	own_phone_add_limit _entitlement	Default : false.
Device Configuration Templates for User Phone Add	device_type_list.[n]	See below.
Phone Management	phone_management	Turn phone management on/off.
Phone Line Management	phone_line_management	Turn phone line management on/off.

Device Configuration Templates for User Phone Add	device_type_list.[n]	Smart Device configuration.
Device Name	devicetype	Choose from the drop-down list; either: iPhone, iPad, or Android Phone or Tablet.
Device Name Prefix	device_name_prefix	Automatically populated depending on the device name selected above; either TCT, TAB, or BOT.
Configuration Template	config_template	Select from the drop-down list. We recommend that you select the default configuration template for each device.

Title	Field Name	Description
Personal Phones	personal_phones	Configure Personal Phone features.
User can enable Personal Phone Management (add Remote Destination Profile)	user_add_rdp	Default: false
User can enable Personal Phone Management / SNR only if entitled to SNR	user_add_rdp_if_entitled	Default: false
Device Configuration Template for End User Remote Destination Profile Add	rdp_config_template	Choose from the drop-down list. Default = Default CUCM RDP Template.
Personal Phone Management	personal_phone_management	Turn personal phone management on/off.
Mobile Id Management	mobileid_management	Turn mobile id management on/off.
Ring Schedules	ring_schedules	Turn ring schedules on/off.
Advanced Timer Options	advanced_timer_options	Turn advanced timer options on/off.
Line Association	line_association	Turn line association on/off.

Title	Field Name	Description
My Information	my_information	Configure My Information features.
User Data	user_data	Turn user data on/off.
User Language	user_language	Turn user language on/off.
Password	password	Turn password on/off.
Pin	pin	Turn pin on/off.
Minimum Pin Length	pin_min_length	Minimum length of Pin (0 to 64 characters).
Link to Webex Self-service portal	webex_link	Toggle whether end user portal users can see a link to their Webex Self-service portal. The user must have an associated webex account in order to have the link.

Title	Field Name	Description
Voicemail	voicemail	Configure Voicemail features.
User can enable Voicemail (Add a Voicemail Account)	user_add_vm_account	Default: false
User can enable Voicemail only if the user is entitled to Voicemail	user_add_vm_account_if _entitled	Default: false
Device Configuration Template for End User Voicemail Account Add	voicemail_config_template	Choose from the drop-down list. Default = Default CUC User Template.
Voicemail Basic	voicemail_basic	Turn basic Voicemail on/off.
Voicemail Devices	voicemail_devices	Turn Voicemail devices on/off.
Phone Notification Device	phone_notification_device	Show/Hide Phone Notification Device management from end user.
SMS Notification Device	sms_notification_device	Show/Hide SMS Notification Device management from end user.
Voicemail Alternate Extensions	alternate_extensions	Show/Hide Voice Mail Alternate Extension management from end user.
Configuration Template for end user Alternate Extensions for Voicemail	cucaltext_config_template	Choose from the drop-down list. Default = cucalt-cft.
Configuration Template for end user add Phone Notification Devices	cucphonedevice_config_template	Choose from the drop-down list. Default = cucphone-cft.
Configuration Template for end user add SMS Notification Devices	cucsmsdevice_config_template	Choose from the drop-down list. Default = cucsms-cft.
Voicemail Caller Input	voicemail_callerinput	Turn Voicemail caller input on/off.
Voicemail Email Relay	voicemail_email_relay	Show/Hide Email Relay from end user.

Title	Field Name	Description
Call Forward	call_forward	Configure Call Forward features.
Call Forward Basic	call_fwd_basic	Turn basic call forwarding on/off.
Advanced Call Forward	call_fwd_adv	Turn advanced call forwarding on/off.