Hunt groups and call pickup groups for shared line across sites#

Overview#

Hunt groups and call pickup groups can be configured in either the inventory site or the real sites. If configured in the inventory site, the hunt groups and call pickup groups can include any line configured in the inventory site, but cannot include lines created in other sites. Likewise, if configured in the real site, the hunt groups and call pickup groups can include any line configured in the real site but not other sites.

It is recommended that you configure hunt groups and call pickup groups in the inventory site if they need to include lines that are not all isolated to one site.

Example of hunt groups and call pickup groups for shared line across sites#

The image provides an example of a hunt group that uses lines spanning multiple sites.

../../_images/401573.png

Note that lines 1000, 1001, 2000, and 2001 are not themselves shared across sites. However, because all lines in one hunt group must exist at the same site, all four lines must be configured in the inventory site to be included in the one hunt group with hunt pilot 5500.

Also note that the hunt pilot DN inventory is at the customer level. Once the hunt pilot is assigned, that DN is marked as unavailable for any other usage (that is, it cannot be assigned to a device as a line, nor can it be used for another service pilot number).