Webex App hunt groups#

Webex hunt groups are synced from Webex Control Hub and can be added, removed, and updated from the Automate Admin Portal.

This includes the update of the internal number inventory.

  • Relation (for menu item): relation/WebexHuntGroup

Configurable fields on the form in Automate align with available fields in Webex Control Hub.

Add a Webex App hunt group:

  1. Fill out a name for the Webex App hunt group.

  2. Add one or more agents to the hunt group, and select the agent type, one or more of the following:

    Note

    You can, for example, add three agents, and each agent can be a different agent type.

    • People (a user/person, and provide an email address as their ID)

    • Place (a workspace, and provide a workspace ID)

    • Virtual line (and provide the virtual line ID)

  3. On the Call Policies tab/panel, select a policy.

Modify Webex App hunt group:

  • You can update or delete agents.

  • Call Forward Settings are available when editing Webex hunt groups. You can enable Always or Selective forwarding.

    Note

    Selective forwarding allows for a set of Rules to be added according to selected and configured criteria.