Unlock a locked admin account#
This procedure unlocks an admin user’s account, where the admin is locked out due to a credential policy violation
Prerequisites:
You must be an administrator user at a hierarchy node above the hierarchy node of the locked out admin user.
Log in as provider, reseller, or customer admin, depending on the location of the locked out administrator.
Go to the Admins page.
Select the relevant admin user (the user with the locked account).
On the Account Information tab, clear the Locked checkbox.
Click Save.