Webex App call park#

In the Automate Admin Portal you can add, update, and delete Webex Call Park service. The relevant relations (for the menu items):

  • relation/WebexCallParkGroup

  • relation/WebexCallParkExtension

Available fields on the input forms in Automate align with available fields in Webex Control Hub.

Add a Webex App call park group:

  1. Fill out a name for the call park group.

  2. Add one or more agents to the call park group, and select the agent type, one or more of the following:

    Note

    You can, for example, add three agents, and each agent can be a different agent type.

    • People (a user/person, and provide an email address as their ID)

    • Place (a workspace, and provide a workspace ID)

    • Virtual line (and provide the virtual line ID)

  3. On the Recall To tab/panel, from the Option drop-down, choose alert options. When choosing an option to alert a hunt group, also select the hunt group name.

Modify Webex App call park group:

  • Name is read-only and can’t be modified. Delete and re-add to update the name.

  • You can update or delete agents.