Webex Contact Center Advanced#
Holiday List#
Define holiday lists for your organization and associate to working hours. Use holidays to define the non working days based on business requirements.
Overrides#
Define overrides for your organization and associate it to working hours. Use an override to define exceptions to shifts or working hours, based on your business requirements.
Associate an override to a working hours schedule to map the duration that can be exempt from the defined business hours, such as emergency hours.
Work Type#
Work types group idle and wrap-up codes in auxiliary reports.