Webex Contact Center sync

Overview

The default Webex Contact Center sync (SyncSparkCXDataSync) that is used to sync Webex Contact Center data and is available from the Data Sync list applies:

• Model Type List: SparkCXDataAllMTL

• Synchronization Order: SparkCXDataSyncOrder

Default synced models

The following Webex Contact Center device model instances are synced:

device/spark/CXAddressBook
device/spark/CXAudioFile
device/spark/CXWorkType
device/spark/CXAuxiliaryCode
device/spark/CXOverrides
device/spark/CXBusinessHours
device/spark/CXContactServiceQueue
device/spark/CXDialPlan
device/spark/CXEntryPoint
device/spark/CXFlow
device/spark/CXHolidayList
device/spark/CXMultimediaProfile
device/spark/CXOutdialANI
device/spark/CXSite
device/spark/CXSkill
device/spark/CXSkillProfile
device/spark/CXTeam
device/spark/CXUser
device/spark/CXDesktopProfile
device/spark/CXUserProfile

Exclusion list

This list type contains an exclusion list, that is, all device model instances that are not are synced.

device/spark/ActivateDevice
device/spark/Announcements
device/spark/AutoAttendants
device/spark/CallParkExtensions
device/spark/CallParkGroup
device/spark/CallPickup
device/spark/Device
device/spark/DeviceConfig
device/spark/DialPlans
device/spark/Floor
device/spark/Group
device/spark/HuntGroup
device/spark/License
device/spark/Location
device/spark/LocationCallingDetails
device/spark/LocationFloor
device/spark/Number
device/spark/Organization
device/spark/Place
device/spark/Role
device/spark/Room
device/spark/RouteGroups
device/spark/Schedules
device/spark/SupportedDevices
device/spark/Team
device/spark/Trunks
device/spark/User
device/spark/UserConfig
device/spark/WholesaleCustomer
device/spark/WholesaleSubscriber
device/spark/WorkspaceCallSettings
device/spark/WorkspaceLocation
device/spark/WorkspaceLocationFloor

Sync existing Cisco Webex Contact Center data

Execute SyncSparkCX[Customer] via the Data Sync page to run a sync.

Synced data is reflected in the transaction log entries, for example:

"Execute Data Sync",
"Import Spark",
"Update Local Spark Cx Address Book",
"Update Local Spark Cx Audio File",
"Update Local Spark Cx Auxiliary Code",
"Update Local Spark Cx Business Hours",
"Update Local Spark Cx Contact Service Queue",
"Update Local Spark Cx Desktop Profile",
"Update Local Spark Cx Dial Number",
"Update Local Spark Cx Dial Plan",
"Update Local Spark Cx Entry Point",
"Update Local Spark Cx Flow",
"Update Local Spark Cx Outdial Ani",
"Update Local Spark Cx Overrides",
"Update Local Spark Cx Site",
"Update Local Spark Cx Skill Profile",
"Update Local Spark Cx Team",
"Update Local Spark Cx User",
"Update Local Spark Cx User Profile",
"Move Spark Cx Address Book",
"Move Spark Cx Desktop Profile",
"Move Spark Cx Team",
"Move Spark Cx User",