Cisco Apps Management#
Cisco Unified Communications Manager (CUCM)#
- Cisco UCM configuration
- Cisco UCM servers
- Headset Enablement
- Add Cisco UCM group
- Clone an instance of a Cisco UCM device model
- Multi-cluster or single cluster configurations
- Date time groups
- Time periods
- Time schedules
- Locations
- Configure Regions
- Device pools
- SIP profiles
- SIP trunk security profiles
- SIP trunks
- Route groups
- Route lists
- Cisco UCM translation patterns
- Calling party transformation patterns
- Configure called party transformation patterns
- Cisco UCM route patterns
- Route partitions
- Calling search spaces
- SIP route patterns
- CTI route points
- Softkey Templates
- Call park management
- Media resources
- Add devices to application user
- Add application users to device
- Cisco UCM IP phone services
CUCM Music On Hold#
CUC (Cisco Unity Connection)#
Cisco Emergency Responder (CER)#
Cisco Contact Center Express (UCCX)#
Contact Center Service#
Only in the Provider deployment
- Introduction to Contact Center Service
- Configure Contact Center server using Cisco UCM
- Built-in-bridge
- Enable or disable the Built-in-Bridge
- Add a Contact Center server
- Edit or delete Contact Center servers
- Add a Contact Center service
- Edit or delete Contact Center services
- Configure CTI Port
- Tag CTI Port as Contact Center Agent Line
Webex#
IOS#
- IOS device management
- Command builders
- Local break out and analog gateway configuration and generated events
- Local break out and analog gateway events, IOS commands, and variables
- MGCP analog gateway events and IOS commands
- Translation rule numbering
- Add an IOS device
- Analog gateways
- Add a port to an analog gateway
- SIP gateway port
- Quick add SIP gateway
- SIP local gateway
- IOS gateway manual configuration