User provisioning use cases#

The image is a diagram describing two typical user provisioning use cases:

  • Top-down

  • Bottom-up

"Top Down" versus "Bottom Up" User Provisioning

Tasks performed on users in Automate (as outlined in the diagram) are done via the following pages in the GUI:

  1. LDAP Users

  2. Move Users

  3. Performed by any of the following:

    • Users

    • Users

    • Quick Add User

  4. CUCM Users, Lines, Phones

  5. Move Users

In each diagram:

  • The user starts on an external server, either LDAP (for example, Open LDAP or Active Directory), or on Cisco Unified Communications Manager (Cisco UCM).

  • When the user is synced into Automate, either an Automate user is created, or both an Automate user and provisioned user are created.

  • For each step, the diagram also shows the hierarchy node where the user exists. The result in both cases is that both a non-Automate and Automate user exist. From that point, the user is primarily managed via Automate’s User management GUI.