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Enterprise Parameters

In Enterprise Parameters navigate the section Cisco Syslog Agent and configure the IP address of the Arbitrator in one of the Remote Syslog Server Name fields.

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CUCM Service Parameters

Ensure CDR Service Parameters are set:

  • CDR Enabled Flag = True

  • CDR Log Calls with Zero Duration = True

  • Call Diagnostic Enabled =True

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CUCM Serviceability

  1. Navigate to Cisco Call Manager Serviceability.

  2. Select Tools > CDR Management

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  3. Fields:

    • Hostname/IP Address\*: insert the arbitrator IP Address

    • User Name\*: insert the username drop

    • Password\*: insert your password for the user drop account.

    • Protocol: SFTP

    • Directory Path\*: cucm/ip address of call manager

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