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Add Customer Assets

  1. Log in to the Arbitrator as admin.

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  2. Click on the wrench icon (Highlighted in the red box)

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  3. Click on the Globe icon (as highlighted in the red box), this will then open the Asset Configuration screen.

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  4. With All groups selected, click the + icon

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    This will create a new folder as shown above.

    To rename this folder double click on it, rename and press <Enter>.

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    With the new folder (NEW CUSTOMER) highlighted, click the + in the right-hand pane.

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    • Step 1 – Enter IP Address (Mandatory)

      Asset Name (Mandatory)

      You may then enter any other information you have into the relevant fields.

    • Step 2 – Click on arbitrator-checkbox-checked

    • Step 3 – Click Save

    Repeat the above for all assets you wish to monitor.

    Alternatively, you can upload multiple assets using a CSV import.

CSV Import of Assets

It is possible to upload multiple assets using a CSV file.

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The CSV file is available in the Google Drive.

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Above is an example.

The mandatory fields are:

  • AE_NAME

  • IP_ADDRESS

You can also use this CSV to create the asset and the Asset group and place the asset into the group.

Note

  • Remove the header row before you try to upload.

  • Mac Address field must be in the following format: XX:XX:XX:XX:XX:XX

  • Renderer – This selects the icon seen on the Arbitrator. The options are:

    unknown
router
firewall
switch
voice switch
switch voice
server
voice server
server voice
workstation
phone

How to Import using CSV

  1. Log in to the Arbitrator with admin privileges.

  2. Click on the assurance-onboard-image17 to open the configuration screen.

  3. Click on the arbitrator-asset-configuration-icon to open the Asset Configuration screen.

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  4. Click on the assurance-onboard-image20

    This will then open the below.

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  5. Browse to your csv file.

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  6. Click Open.

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  7. Click Import

    Once the Import has completed check, the Asset Configuration screen to confirm your assets are present and in the correct location.

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