.. _enterprise-parameters:

Enterprise Parameters
---------------------

In Enterprise Parameters navigate the section Cisco Syslog Agent and
configure the IP address of the Arbitrator in one of the Remote Syslog
Server Name fields.

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.. _cucm-service-parameters:

CUCM Service Parameters
...........................

Ensure CDR Service Parameters are set:

* **CDR Enabled Flag** = True
* **CDR Log Calls with Zero Duration** = True
* **Call Diagnostic Enabled** =True

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.. _cucm-serviceability:

CUCM Serviceability
.....................

1. Navigate to Cisco Call Manager Serviceability.
2. Select **Tools > CDR Management**

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3. Fields:

   * **Hostname/IP Address\\***: insert the arbitrator IP Address
   * **User Name\\***: insert the username drop
   * **Password\\***: insert your password for the user drop account.
   * **Protocol**: SFTP
   * **Directory Path\\***: cucm/ip address of call manager

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