Webex App User Management#

Overview#

There are various ways to add Webex App users:

Add Webex App user via Webex Teams Quick Subscriber (in the default menus), via Cisco Webex App > Quick Subscriber (view/WebexTeamsSubscriberQas)

See Add Cisco Webex App User via Quick Subscriber
Add Webex App user via (default menus) Subscriber Management > Subscribers

See Add a Subscriber
Add Webex App user via (default menus) Subscriber Management > Quick Add Subscriber (QAS)

Note

For this QAS option, choose a Webex Teams User Template from the drop-down, or use the default user template (which is referenced in the Quick Add Subscriber Groups* associated with the user).

If you want customized values, clone the Webex Teams User Template (via Customizations > Configuration Templates), and edit as required.
Add Webex App user via (default menus) Cisco Webex App > Users

See Add Cisco Webex App User via Cisco Webex App Menu
Note

For this option:
- You can choose phone numbers and assigned licenses.
  
  For phone number type, note that a Webex Calling License is required, and the Webex API (used for syncing with the Webex Control Hub) only supports add or update for phone number type Work.
- The default option for Calling Behavior is Calling in Webex App.
- By default, No administrator privileges is enabled.
Add Webex App user via flow through provisioning. See Sync Webex App Users with Flow-through Provisioning

Add Cisco Webex App User via Quick Subscriber#

This procedure adds a Webex Teams user via a standalone view called view/WebexTeamsSubscriberQas.

In the Admin Portal, go to (default menus) Cisco Webex App > Quick Subscriber.
At Username, select the relevant username (existing user) or fill out a username (new user).
Note
- To choose an existing user above the current site level, select Include users at higher hierarchy, then select a username.
- If you’re adding or updating a Webex Control Hub user, some fields are read-only.
- If you’re adding a new user, fill out their first name, last name, email address, and other user details.
  
  You can’t add a new user for a directory-synced Webex Control Hub, that is, when the associated Spark Customer details have the Directory Synchronization Enabled checkbox selected.
  
  A Webex Calling License is required for phone number type, but note that the Webex API (used for syncing with the Webex Control Hub) only supports add or update for phone number type Work.
- If a Webex Control Hub is directory synced, only an existing user can be configured by selecting the user’s Email address and then for example update the phone number or Quick Add Group.
- Display Name auto-populates as a read-only value when selecting an existing user’s email address that has a first name and last name. Else, Display Name is not populated and is not mandatory.
Select an option for Quick Add Group (mandatory).
Note
- Available Quick Add Groups are filtered by vendor (see Quick Add Subscriber Groups Vendor Filtering) and restricted according to the Global Settings (General tab, Quick Add Group lookup level, see Global Settings).
- You can provide Cisco Webex settings via the Quick Add Group.
- Cisco Quick Add Subscriber can be used for adding CUCM-based services, including Webex, where the user requires UCM calling or where UCM calling is not required (such as free calling or Webex calling services).
- Choosing a Webex Calling group allows a user to be assigned a Webex Calling - Professional license, enabling management of their calling settings.
  
  In this Quick Add Group, the configuration template selected in the Default Webex App Calling Template is “Default Webex Teams User Calling Template”.
  
  If this Quick Add Group is available in a subscriber profile, then the Add Subscriber from Profile subscriber management option also allows management of calling settings.

Select a phone number, or select the Use next available line checkbox.

Note

If the user is LDAP-synced, updated phone number details are written back to the LDAP user.
Save your changes.

An email notification may be sent to the user (provided the required email setup is configured).

Add Cisco Webex App User via Cisco Webex App Menu#

This procedure adds a new Cisco Webex user via the default Cisco Webex App menu in VOSS Automate.

Log in to the Admin Portal as a Provider, Reseller, Customer, or Site administrator.
Go to (default menus) Cisco Webex App > Users.
View existing Cisco Webex App users (synced, or added in VOSS Automate).
Click Add.
Choose the hierarchy where you want to add the Cisco Webex user.
Fill out fields on the Account Details & Calling Settings tab/panel:
- (Mandatory). Select an email address. This value is used to match users when they’re moved during an overbuild.
- Fill out a first name and last name.
- (Mandatory) At Display Name, fill out a display name for this user, typically, name and surname.
- At Manager ID, select the manager’s email address.
- Location - the location selected from those specified on the Webex Control Hub - as synced in.
- Calling Behavior - options are auto-populated, and display as one of the following:
  - Calling in Webex App
  - Calling in Webex App (CUCM)
    
    Fields for device creation (Iphone, Android, CSF, Tablet) are displayed and checked by default.
  - Cisco Jabber App
  - Third Party App
- Phone Numbers: The fields: Type (e.g. “Work”) and Number are available for each entry.
- Extension: Webex Calling extension is available if a user has a Webex Calling license.
- Assigned Licenses: selected from licenses available on the Cisco Webex service as synced in from the Webex Control Hub.
  - Depending on a user’s license, services such as Collaboration, Conferencing are available.
  - If Webex calling is enabled and a user is assigned a Webex Calling - Professional license, a Calling Settings panel on the form allows for the user management of Calling Settings (such as Barge In, Caller ID, Call Forward, Call Recording, Call Waiting, Intercept).
    
    Note
    
    If a user has Calling Settings available, these need to be removed and to be re-provisioned if it is necessary to move the subscriber to another site. For move steps, see: Move Users.

On the Roles tab/panel, select relevant roles:

No administrator privileges	Default
Full administrator privileges	Access to all portal features, including: Assign roles Company policy and templates Device management Licenses and upgrades
Read-only administrator privileges	Read-only access to content available to a full privilege admin
Support administrator privileges	Access to user information and support logs
User and Device Administrator	.
Device Administrator	.

Click Save to add the Cisco Webex App user.
Note

You can view the details for the Cisco Webex App user you added, in the summary list view, which also displays:
- On-Prem UCM Calling Service (True/False) - Defines whether calling services are on-premise or cloud. The On-Prem UCM Calling license is removed if the Cisco Webex Calling (with CUCM) is removed from the user.
- Calling Behavior (determines license use) - options are:
  - Calling in Webex App - Allows calling via the Webex app using native Webex calling
  - Calling in Webex App (Unified CM) - Allows calling via the Webex app using a registration to CUCM
  - Cisco Jabber App - Allows calling using a Cisco Jabber client registered to CUCM
  - Third Party App - Allows calling using a third party app registered to CUCM
- Use Organization’s Domain (True/False) - When enabled, the Cisco Webex organization domain is used for calling in Cisco Webex (Unified CM)
- UC Manager Profile - May be used to identify the required CUCM cluster when a calling behavior using CUCM is selected. If the default CUCM domain is selected, this is not required.

Delete a Cisco Webex App User#

This procedure deletes an existing Cisco Webex App user (synced, or added via VOSS Automate).

Log in to the Admin Portal as a Provider, Reseller, Customer, or Site administrator.
Set the hierarchy to the Customer or Site level.
Go to (default menus) Cisco Webex App > Users.
Choose the Webex users you wish to delete (one or more).
Click Delete.
Click Yes to confirm.

Note

When deleting a subscriber with Cisco Webex App, the internal number inventory (INI) is updated as the number status is changed to Available, and the description, if any, is removed.

Provisioning Subscribers with Cisco Webex#

This section describes how to provision Cisco Webex for a subscriber, either via the Subscriber list view, or via Quick Add Subscriber (QAS).

Provision Cisco Webex via Subscriber list view#

This procedure provisions a subscriber with Cisco Webex, via the Subscriber list view.

Prerequisite:

The users entitlement profile must have Cisco Webex enabled (Webex App checkbox must be selected).
Unless Cisco Webex service assigned is Message only, new users must have an input line specified, and existing users must have either a primary extension, or an input line must be specified.

See Add Cisco Webex App User via Cisco Webex App Menu

To provision a subscriber with Webex:

In the Admin Portal, go to (default menus) Subscriber Management > Subscribers.
From the Subscribers list, click on a subscriber you wish to provision with Cisco Webex.
On the subscriber configuration screen, select the Webex App panel (or if selected as display option, the tab).
In the Webex App User field, expand the Webex App User configuration fields.

Note

The following Invite Pending checkbox is read-only, indicating the user’s status (whether their Webex account is active).

Options in the Manager ID and Location fields depend on the Cisco Webex Server to which the Cisco Webex Service is synced.

The Calling Behaviour field can be “Calling in Webex App”, “Calling in Webex App (Unified CM)”, “Cisco Jabber app” or “Third-Party app”.
In the Assigned License section, the available licenses depend on the Cisco Webex Server to which the Cisco Webex Service is synced.

In the Roles section, select the relevant check boxes to configure the required roles:

No administrator privileges	.
Full administrator privileges	Access to all of Portal features, including: Assign roles Company policy and templates Device management licenses and upgrades
Read-only administrator privileges	View only access to privileges available to a full administrator.
Support Administrator	Access to user information and support logs.
User and Device Administrator	.
Device Administrator	.

Click OK. Cisco Webex is provisioned for the subscriber.

To verify, ensure the Webex App column in the Subscribers list view displays the text, Enabled.

Provision Cisco Webex via Quick Add Subscriber#

This procedure enables Cisco Webex for a subscriber via Quick Add Subscriber (QAS).

Prerequisite:

The user’s entitlement profile must have Cisco Webex enabled (Webex App checkbox must be selected).
Unless Cisco Webex service assigned is Message only, new users must have an input line specified, and existing users must have either a primary extension, or an input line must be specified.

See Add Cisco Webex App User via Cisco Webex App Menu and Add Webex App Service using Quick Add Subscriber

Go to (default menus) Subscriber Management > Quick Add Subscriber.
From the Username drop-down list, choose the name of the subscriber to be provisioned with Cisco Webex.
Select the Webex App checkbox to enable Cisco Webex for the subscriber.
From the Webex Teams User Template drop-down list, choose the template you want to assign to the user.
Click Save. Cisco Webex is provisioned for the subscriber.

To verify that Cisco Webex is enabled for the subscriber, ensure the Webex App column in the Subscribers list view displays the text, Enabled.

Note

When Cisco Webex Calling (with CUCM) is removed from a Webex User, the ‘On-Prem UCM Calling’ license is removed from the Webex User.

Sync Webex App Users with Flow-through Provisioning#

When using sync with flow through provisioning for Cisco Webex users, you need to configure several settings in VOSS Automate (including flow through provisioning criteria) before the initial sync from the Webex Control Hub. See: Setting up Flow Through Provisioning.

Flow Through Provisioning has been enabled enabled in the Global Settings for a hierarchy (see: Global Settings)
The Webex settings on the Site Defaults (see: Site Defaults) matching the user’s location have been configured so that Move Filter Criteria are webexUserModelFilterCriteria.

These criteria are used as a part of a subscriber profile.
The workflow AddSubscriberFromProfile at site uses CFT: Webex_FlowThroughProvisioning_SubscriberFromProfile

This allows VOSS Automate to apply the correct configuration, licenses and services to imported users; and to move users to sites.

Once you run the sync, users are imported, provisioned, licensed, and moved to the correct synced in sites, as subscribers - in accordance with configured Webex User Model Filter Criteria and Subscriber Profile.

Important

Webex Control Hub users who have been assigned Webex Calling Professional licenses and have a Location assigned, this location will not be overwritten by any site setting configured in the VOSS Automate user move component (Model Filter Criteria) of Flow Through Provisioning.

The flowchart sets out the sync with flow through of Ciso Webex users and services.