Self-service and User Configuration#
As an Administrator, you can:
Configure various aspects of the Self-service interface
Provide user access to Self-service
Configure services for the users as required
The table provides a summary of the configurable items for the Self-service interface.
Configurable Items in Self-service Interface#
Task or Item |
Description |
|---|---|
User access |
A user can log in to the Self-service GUI if a ‘System User’ entry exists for the user. A ‘System User’ entry is created automatically when a user is added as a subscriber. You can grant a user access to Self-service by creating a user with a selfservice role directly in the system user interface. A user with this role is not able to view devices or any services associated with the devices. Manually added users also cannot view personal information such as first name, last name, address, department, etc. You can also provide an administrator with user access to the Self-service GUI by assigning an Authorized Admin Hierarchy instance to the admin that also includes an administrator role. |
User Authentication |
Self-service authentication is controlled by the administration interface using the same three authentication methods: Automatic, LDAP, and SSO. |
GUI Themes and Branding |
The Self-service GUI interface can be branded by configuring Cascading Style Sheets and images and logos. It uses the same theme upload and download interface used for the administrator GUI. The theme itself however, is different between the administrator and Self-service interface (based on the user role). The log in page theme is also loaded from the URL: https://<host>/selfservice/#/login?theme=mytheme |
Personal Phones (Remote Destinations) |
You can automatically assign a remote destination profile (RDP) to a user so that they can manage their own personal phones and simultaneous ring settings. Select the User can enable Personal Phone Management (add Remote Destination Profile) check box on the Personal Phones tab under Customizations > Self-service Feature Display Policy. If no RDP is associated to the user, the Personal Phones management interface in Self-service is hidden. Multiple RDPs for each user are not supported. The Personal Phones management interface in Self-service is also hidden if a user has more than one RDP associated. |
For more information, see:
Task or Item |
Description |
|---|---|
Dual-Mode Phones - Mobile ID |
If a user has a dual-mode device associated, they can manage the phone number and simultaneous ring settings for the device. If no dual-mode device is associated, the relevant settings are hidden in the Self-service interface. |
Voicemail |
Voicemail settings are only visible in the Self-service interface if the user has a voice mailbox. Click the Voicemail tab of Customizations > Self Service Feature Display Policy to set voicemail settings, notification devices, and SMS Interfaces. |
Passwords and PINS |
Users can modify their own Passwords and PINs if the Self-service Feature Display Policy is set to ‘Show’ these items. Click the My Information tab of Customizations > Self-service Feature Display Policy to change this setting. |
Link to a WebEx server |
Users have a link to their WebEx server from the Self-service interface if this item is set to ‘Show’. Click the My Information tab of Customizations > Self-service Feature Display Policy to change this setting. |
Hyperlinks to predetermined objects or items such as a support site or downloadable User Guide |
As the administrator, you specify the hyperlinks that appear in the Self-service interface. Refer to the VOSS Automate “Self-service Guide”. |
Call Forwarding |
Displays the call forwarding status of a user’s phone lines. You can specify whether Basic or Advanced call forwarding is set to ‘Show’ in the Self-service interface. Click the Call Forward tab of Customizations > Self-service Feature Display Policy to change this setting. |
For more information, see: