Glossary

1ESS

Number One Electronic Switching System

1FR

Flat rate service

2 5G

Enhanced 2G mobile telephone

2G

Second generation mobile telephone

3G

Third generation mobile telephone

4WTS

Four-wire termination set

A number

Calling number. The number of the party initiating a call. See also B number.

AC

Agile Commit

Accessibility

For software systems, refers to guidelines issued by the World Wide Web Consortium (W3C) to remove barriers, via code and design, that prevent or make it difficult for people with disabilities to use online sites and tools.

ACD

Automatic Call Distribution - Director

ACTS

Advanced Coin Telephone Service

AD

Active Directory

ADSL

Asymmetric Digital Subscriber Line

AMA

Automatic Message Accounting

Analytics

A VOSS Insights solution. VOSS Insights Analytics delivers powerful log analytics with no data collection caps or scale limitations. VOSS Insights Analytics comprises Dashboard, Arbitrator, and optionally, Windows Forwarder

ANI

Automatic Number Identification

API

Application Programming Interface

Arbitrator

VOSS Insights Arbitrator is a log analytics platform that allows multiple data sources and log formats to be consumed, extracted, analyzed, and correlated, for complete event, alarm and systems monitoring.

Associated

Associated phone. An associated phone is linked to a user. The phone’s linked user is then associated with the phone’s number.

Assurance

A VOSS Insights solution. VOSS Insights Assurance provides business performance intelligence, allowing monitoring of UC apps with log analytics and customizable alerts, and comprises the the Dashboard and Arbitrator applications, with optional integrations for VOSS Automate, Avaya, and Windows Forwarder.

Auto Attendant

An automated (auto) attendant system that transfers telephone calls to the extension of a user or department without the intervention of a receptionist or operator. This is achieved via a system of voice menus that the person initiating the call interacts with via their telephone keypad or via voice commands. In some auto attendant systems, there are message-only information menus and voice menus that are used so that an organization can provide business information such as hours, directions to their premises, information about job opportunities, and answer other frequently-asked questions. After the message has played, the caller can be forwarded to the operator or they can return to the main menu.

AXL

Administration XML (AXL) interface supporting multiple AXL schema versions, which provide an abstraction layer between AXL Applications and the Unified CM database. Also, Cisco AVVID XML (AXL) server, a component of Cisco CallManager. The AXL server enables the Cisco EGW to identify and monitor individual end-user lines required for DPNSS supplementary services such as call back and extension status.

B number

Called number. The number of the party receiving a call. See also A number.

BAP

Business Admin Portal

BAT

The file name extension for a batch file (.bat). Also, a phone template (BAT phone template), or the recommended device name prefix in VOSS Automate when provisioning phones with a fake MAC address

BC

Business Commit

BKEY

Business key

BOK

Unblocking

BU

Business Unit

Camelot

SIP call load generator used to make SIP calls. Used to create load for CUCM and UCxn.

CC

Country code

CCCE

Cisco Contact Center Express. Contact center solution, also known as Cisco Unified Contact Center Express (UCCX), designed for mid-market enterprise branch or corporate departments requiring a sophisticated customer interaction management solution for up to 300 agents.

CCIS

Common Channel Interoffice Signaling

CCM

Cisco CallManager. Call process software, also known as Cisco Unified Communications Manager, or CUCM.

CDET

Cisco Defect and Enhancement Tracking system for HCS.

CDR

Call Data Records. Also, Call Detail Record

CEL

Cisco Enterprise Linux Cisco Testbeds

CEPB

Communications Enabled Business Processes

CEPM

Cisco Enterprise Policy Manager, used for managing entitlement.

CER

Cisco Emergency Responder. Used for filling out information to route emergency calls.

CF

Call forward

CFD

Customer Found Defect

CFT

Configuration Template

CIA

Change Impact Analysis

CID

Caller ID

CIPC

Cisco IP Communicator, a soft client (which looks like a phone) on PC for voice

Cisco Emergency Responder

Also known as CER, a server that ensures that the Cisco Unified Communications Manager (Unified CM) sends emergency calls to the appropriate Public Safety Answering Point (PSAP) for the caller’s location, and that the PSAP can identify the caller’s location and return the call if necessary. In addition, the system automatically tracks and updates equipment moves and changes.

Cisco SRST

Cisco Secure Survivable Remote Site Telephony, a disaster mitigation technology.

Cisco Unified Presence

Also known as CUP, a standards-based platform that collects information from multiple sources about user availability and communications capabilities to provide rich presence status and facilitate presence-enabled communications with Cisco Unified Communications and other critical business applications.

Cisco36xx

A Cisco 36xx Series Router

CLI

Command-line interface. Also short for Caller ID (Caller Line Identification).

CLID

Caller ID / Caller Line ID

CLIP

Calling Line Identification Presentation

CLIR

Calling Line Identification Restriction

Cluster ID (CID)

An ID assigned to each Cisco Unified Communications Manager PBX cluster in the system. This is configurable when adding the cluster and can be viewed on the cluster details page.

Contact Center

A hardware and software solution that involves the intelligent routing of all contacts, call treatment, and general contact management over a multichannel IP infrastructure. Contact Centers often contain functionality to enable automatic call distribution functionality that interfaces with an organization’s unified communications solution.

CoS

Short for Class of service. The term refers to a Calling Search Space (CSS) that is specifically used to define call routing and feature processing for a line or a phone.

COSI

Cisco Open Source Initiative

COSMOS

Wire records

CPID

Call processing identifier (unique system-wide). First part of the FINT. The CPID and RID need to be unique within a provider. This is assigned to hardware as required (e.g. PBX, PGW, Voicemail, etc). The CPID is generally configurable when adding the hardware and is displayed when viewing the settings.

CR

Change Request

CRUD

Short for Create Read Update Delete

CSF

Client Service Framework

CSM

Cisco Security Manager

CSP

Communications Service Provider

CSS

Calling search space

CSV

Short for Comma-separated Values

CT

Call type

CTI

Computer telephony integration, also called computer-telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (voice, email, web, fax, etc.) with computer systems.

CUAE

Cisco Unified Application Environment, an application development environment for developers.

CUBE

Cisco Unified Border Element. Cisco IOS Session Border Controller (SBC) that interconnects independent voice over IP (VoIP) and video over IP enterprise networks for data voice and video transport. CUBE is an integrated Cisco IOS Software application that runs on the Cisco 2900/3900 and 2800/3800 Series Integrated Services Routers (ISRs), the Cisco AS5350XM/AS5400XM universal gateways and the ASR 1002/1004/1006 routers.

CUC

Short for Cisco Unity Connection

CUC (CUCXM)

Cisco Unity Connection. Voice mail system

CUCCE

Cisco Unified Contact Center Enterprise. Call center management.

CUCCX

Cisco Unified Contact Center Express

CUCDM

Cisco Unified Communications Domain Manager.

CUCI

Cisco Unified Communications Integration. See also CUCIMOC.

CUCIMOC

Cisco Unified Communications Integration for Microsoft Office Communicator. Requires Microsoft OCS & Office Comm AD; provides IM & Presence; Cisco CUCM provides call control click to dial phone status.

CUCM

Cisco Unified CM

Call Manager

Unified CM

Cisco Unified Communications Manager

CUCMBE

Cisco Unified Communications Manager Business Edition. VOIP PBX.

CUCMS

Cisco Unified Communications Management Suite. Packaged services on CUCM

CUCX

Cisco Unified Contact Center Express. See also CCX or UCCX.

CUE

Cisco Unity Express. Linux based, runs on ISR blade; voice mail

CUEA

Cisco Unified Expert Advisor. Routes call to agents based on expertise

CUIS

Cisco Unified Intelligence Suite

CUMA

Cisco Unified Mobility Advantage. Mobile Client

Cisco Communications Manager Appliance. In a Network server and communicates to Smart Phone Client CUMC and SIP to UCM

CUMC

Cisco Unified Mobile Communicator. Client in a smart phone for connection to CUMA - SIP to UCM

CUMP

Cisco Unified Meeting Place (similar to WebEx).

CUnM

Cisco netManager Unified Communications. Part of the UC management suite.

CUOM

Cisco Unified Operations Manager. Part of the UC management suite.

CUP

Cisco Unified Presence. Presence Server.

CUPC

Cisco Unified Personal Communicator. UC PC soft client.

CUPM

Provisioning Manager. Part of the UC management suite.

CUPS

Short for Cisco Unified Presence Server. Provides Presence Status.

CUSM

Cisco Unified Service Monitor. A service monitor.

CUSSM

Cisco Unified Service Statistics Monitor. Service statistics.

CUVA

Cisco Unified Video Advantage. Screen video with phone PC app

CUVC

Cisco Unified Video Conferencing. Video conferencing server bridge

CVP

Cisco Voice Portal. Call center scripts.

Dashboard

VOSS Insights Dashboard server ships with standard, read-only templates called VOSS Reference Dashboards. The dashboards are configured to display data that provides you with statistics about your system. Customers can use the reference dashboards as shipped, or clone and edit the dashboards to create custom dashboards. Dashboards are based on search definitions that extract data from one or more fields. These may be predefined search definitions that ship with the default dashboards, or definitions that you set up to create custom views of the data to meet the needs of your organization.

DDCO

Direct Dial Central Office (Opposite of DID)

DDD

Direct Distance Dialing

DDI

Direct Dial Inward (same as DID).

DECT

Digital Enhanced Cordless Telecommunications

DEM

Digital Experience Monitoring

DHCP

Dynamic Host Configuration Protocol. Used to perform basic configuration of computer systems, usually at boot time. May be used to set network parameters such as IP address, subnet mask and host name.

Dial plan

A dial plan establishes the expected number and pattern of digits for a telephone number, including country codes, access codes, area codes, extension numbers and all combinations of digits dialed. Dial plans must comply with the telephone networks to which they connect.

Dialplan

Defines the number construction rules

DID

Direct Inward Dialing (US term for DDI).

Digital Experience Monitoring

Also known as DEM, Digital Experience Monitoring is deployed to do front door testing to test connectivity to web-based systems, such as Microsoft Teams. DEM is deployed in the Arbitrator to display data in the Dashboard when alerts and alarms are raised for DEM collected metrics that are out of permitted thresholds. For Insights, DEM can deliver metrics such as overall round trip times to the application, the amount of hops taken, best and worst latency, the connection path (shown hop-by-hop).

Directory Number Routing

DNR, or Directory Number Routing, allows an administrator to make their DN inventory inter- and intra-site routable by adding the necessary translation patterns on Cisco Unified Communications Manager (CUCM, or CallManager) when deploying a non-SLC-based dial plan. Normally, for the SLC-based dial plans, because each site requires a unique SLC, these translation patterns can automatically be deployed. This is not the case for non-SLC (flat) dial plans. In this case, DNR instances can be created when DN inventory is added to make these internally routable.

DMS

Digital Multiplex System

DN

Short for Directory Number. This number can be assigned to a user and can be dialed. A DN may be composed of an extension prefix and/or a site location code and/or extension, but the DN is the final form of the internal dialable number. The DN is not the E.164 number, although they may coincide.

DN Inventory

Short for Directory Number Inventory. A list of directory numbers (DNs) configured in VOSS Automate that can then be used in a line configuration. The DN inventory resides only in VOSS Automate and is not pushed to Cisco Unified Communications Manager (CUCM, or CallManager). DNs may also be used as feature pilot numbers (for example, Hunt Pilot or Call Pickup patterns). When used as a service number, the DN is marked as unavailable and it cannot be used in a line configuration. DN inventory is configured at the Site or Customer hierarchy level. However, to configure DN inventory at a customer hierarchy, the customer dial plan must be configured not to use site location codes (“flat dial plan”).

DNIS

Dialed Number Identification System

DP

Short for Dial plan

DPCODE

Dial Peer Code

DPNSS

Digital Private Network Signaling System.

DSL

Digital Subscriber Line

DTMF

Dual-tone multi-frequency. A method for instructing a telephone switching system of the telephone number to be dialed. This is done by sending pairs of tones down the line.

E.164 Associations

E.164 Associations allow the customer’s DNs to be reachable from the PSTN network (DDI routing). The Administrator creates an E.164 (PSTN)-to-DN (internal extensions) association to provide the DDI mapping.

E.164 Inventory

A list of E.164 (E164) numbers configured at a site hierarchy. This list only resides in VOSS Automate and is not pushed to Cisco Unified Communications Manager (CUCM, or CallManager).

E.164 Number

The globally routable phone number that includes country code and country-specific format. This number is used for offnet Public Switched Telephone Network (PSTN) calls. E164 numbers must always be unique and the local PTT should ensure that the same number ranges are not given out twice.

E164

Also E.164. ITU-T recommendation defining PSTN numbering plan E164.

ECE

Early Customer Engagement

EDRs

Event Data Records

EISUP

Extended ISDN User Part

ELIN

Emergency Location Identification Number

EMCC

Short for Extension Mobility Cross Connect

EOL

End of line. Variable used by the system to determine the end of line in each model.

ER

Emergency Release. The term used to describe an ES by VOSS.

EXT

Extension and external prefix

EXTN

Extension Final part of the FINT

FAC

Short for Forced Authentication Code

FDM

Frequency-division multiplexing

FDP

Field Display Policy. GUI rules that define how fields display and behave.

FINT (fint)

Full Internal Number, CPID + RID + SLC + EXTN = Cisco Unified CM DN. This is the full internal number the system knows the lines as. The construct of this is defined in the number construction rules. When a location is added, the full fint inventory is created for the location.

FNN

The full national number (PSTN number). The E164 telephone number without area code

GDPR

Short for General Data Protection Regulation

GK

Gatekeeper

Glassfish

Open Source Application Server

GPRS

General Packet Radio Service

GSM

Global system for mobile communications

GUI

Graphical user interface

GW

Gateway

H - M-UCS

Hosted - Managed-Unified Communications Solution

H 323

ITU - T umbrella recommendation defining audio-visual protocols on a packet network H323 Protocol.

HCM-F

Short for Hosted Collaboration Mediation Fulfilment

HCMF

Short for Hosted Collaboration Mediation Fulfillment

HCS

Short for Hosted Collaboration Solution.

HN

Hierarchy Node

HOST

Hand Over System Test

Hosted UCS - HUCS

This setting does not apply to Cisco HCS.Short form of Hosted Unified Communications Services. An abbreviation of M - HUCS.

HSI

H323 Signaling Interface

HUCS

This setting does not apply to Cisco HCS.Short form of Hosted Unified Communications Services - HUCS is a comprehensive, converged IP communications system of data, voice, video, and mobility applications, enabling more effective and secure personal communications that directly affect both sales and profitability.

Hunting

Hunt Group

Hunting, or a hunt group, is a telephony concept that refers to the concept of distributing phone calls from a single telephone number to several phone lines. A number of different hunt methods exist that can be configured depending on the organizations needs and requirements. The most common hunting methods include multi-line hunting, linear hunting, circular hunting and most-idle hunting.

ICPID

Call processing identifier, IPPBX-based

IDDD

International Direct Distance Dialing

Idle URL

An Idle URL can be seen as a form of advanced screensaver. When a phone has been not received user input for a configurable amount of time (URL Idle Time Parameter), the system will perform a HTTP GET for the URL in the URL Idle field and will then display the contents of the URL on the phones screen. This content can be anything from an organizations logo to more advanced data such as a weather forecast or company updates.

IDP

Identity Provider

ILEC

Incumbent Local Exchange Carrier

IM

Instant messaging

IMACS

IMACs stands for Installs, Moves, Adds and Changes. It covers the administration for: Installing new Customers, Locations, Users and Phones; moving Users and Phones; Adding Users and Phones and changing the Features and Services used for Users and Phones.

IMAP

IMAP load generator: Used to generate IMAP traffic for UCxn.

IMP

Interface Messaging Processor

INI

Internal Number Inventory

Inventory

When a phone is initially entered into the system, it is added as an inventory item in the Service Providers warehouse. The Device Name and type are the only things known about this Phone. Over time, the phone will be allocated initially to a Reseller, who in turn will allocate it to a Customer. It is still an inventory item. It does not become a provisioned phone until it has been allocated to a Location.

IOS

Internetwork Operating System is an operating system from Cisco that is the primary control program used on Cisco Routers and devices. IOS is widely used and is robust system software that supports the common functions of all products under Cisco’s CiscoFusion architecture.

IP

Internet Protocol

IP Addressing

IP Addressing should be unique, however, where two Customers have chosen the same private IP address ranges for their locations, NAT will be required to ensure that IP addresses within the system are unique.

IPCBU

IP Communications with a key focus on CUCM and IP phones.

IPT

Internet Protocol Telephony (IP Telephony)

ISC

The Cisco IP Solution Center (ISC). A security management solution from Cisco.

ISD

International Subscriber Dialing

ISDN

Integrated Services Digital Network

ISP

Inter-site prefix

ISUP

ISDN user part

ITU-T

International Telecommunications Union - Developer of global info-communications standards

IVR

Interactive voice response

LDAP

Lightweight Directory Access Protocol

LEPN

Location Emergency Published Number

Line / Line Relation

In the context of the Shared Lines Across Sites feature, the line or line relation is the line configured via (default menus) Subscriber Management > Lines, which is pushed to Cisco Unified Communications Manager (CUCM, or CallManager). A line is also pushed to Cisco Unified Communications Manager (CUCM, or CallManager) when it is referenced in a phone, extension mobility profile, or single number reach profile, and doesn’t already exists on the Cisco Unified Communications Manager. On Cisco Unified Communications Manager, a line corresponds with the items under menu Call Routing > Directory Number. It is also called a “line relation” because this is the technical term for the construct within VOSS Automate.

Line Appearance

A line appearance is the assignment of a line to a phone. One line can have many line appearances. If a line has more than one line appearance, it is considered a shared line.

Location Name

The Location name must be unique within a Customer. A naming convention is recommended, where a suffix is added to the location name that contains a reference to the Customer, for example, nsydney_cisco, Location names can be re-used within different Customers.

Logged on

Only a phone that has Extension Mobility Support can be logged onto by a user using a User Mobility profile. Once logged-on, the phone adopts the profile of the Mobile User and drops their registered number and profile.

LRID

Routing identifier, location-based

M - HUCS

Managed Hosted Unified Communications Service

MAC

Message Authentication Code

MAC Address

A Media Access Control address (MAC address), is a unique identifier assigned to network devices by their manufacturers. They are used for identification and in the Media Access Control protocol sub layer. MAC addresses are unique by their very nature.

MDF

Main Distribution Frame

MF

Multi-frequency

MGCP

Media Gateway Control Protocol

MML

Man-machine language

MOH

Music on Hold

Movius

Movius is a leader in carrier-grade media servers, application servers and real-time multimedia applications for IP and TDM networks.

MT

Multi-tenant

MVS

Multi Vendor Subscriber

MWI

Message waiting indicator

NANP

North American Numbering Plan - a dial plan based on 3-digit area codes and 7-digit telephone numbers used by 24 countries in North America and the Caribbean.

NAT

Network Address Translation - A standard that enables a local area network (LAN) to use one set of IP addresses for internal network traffic and a second set of addresses for external traffic.

NDL

Network Device List

NDLR

Network Device List Reference

NetFlow

A VOSS Insights solution, comprising DS9 and Dashboard applications. Insights NetFlow provides the architecture to allow visualization and analysis of network traffic flow data.

Netwise

A Netwise CMG Telephony Server

Network Observability

A VOSS Insights feature, configured in Arbitrator via probe scripts that collect data from the customer’s network devices, and which data is displayed for analysis purposes via two standard, read-only Network Observability dashboards for the Analytics solution, in the Dashboard system.

NGN

Next Generation Network

NOA

Nature Of Address

NSITE

Solution Testing primarily used for verifying HCS as a solution and scale testing.

NTP

Network Time Protocol. Used to synchronize computer system clocks to a high degree of accuracy.

OCS

Online Charging System, a system allowing Communication Service Providers to charge their customers, in real time, based on service usage.

OSS

Operations Support Systems

Overbuild

Overbuild is a VOSS Automate feature that allows you to integrate with a customer’s xisting UC infrastructure.

PABX

Private Automated Branch Exchange, often shortened to PBX.

PAI

P-Asserted-Identity

PAT

Port Address Translation. A form of network address translation whereby each IP Address on the LAN is translated to the same IP address but each with a different port.

PBT

Phone Button Template

PBX

Private branch exchange. Digital or analog telephone switchboard located on the subscriber premises and used to connect private and public telephone networks

PCC

Padded Country Code

PGW

Packet Gateway. IP to TDM / PSTN networks

PGW Cisco Transit switch

The Cisco PGW (Protocol Gateway) is a multi-protocol, carrier-grade soft-switch designed to support media gateway control functions and interworking in next-generation networks (NGNs).

Phone MAC Address

See the MAC Address glossary entry for a full explanation of a MAC address. By their very nature, all Phone MAC addresses in the system are unique.

Pilot Number

A pilot number is an address or location within a PBX or IP-PBX and is generally defined as a blank extension number or an extension that does not have a person or telephone associated with it. Without a defined pilot number, the PBX or IP-PBX cannot locate where the incoming call was received. Pilot Numbers are used in the system for a number of services such as Hunt Groups and Voicemail services.

PIN

Personal Identity Number

PLAR

Private Line Automatic Ringdown

PMBX

Private Manual Branch Exchange

PNOC

Cisco Proactive Network Operations Center

POTS

Plain Old Telephone Service

PRD

Product Requirements Definition

PRI

Primary Rate Interface. ISDN interface to primary rate access

Provisioned

Once a phone has been moved into a Location and into a specific subnet, the system allocates an IP address to the phones MAC address. If that phone is physically connected to the correct VLAN in the Location, then it will be automatically provisioned with the allocated IP address.

PSB

Product Security Baseline

PST

Product Specification Tool

PSTN

Public Switched Telephone Network

PT

Partition

PTT

Push to Talk

Public Holiday

Public holidays are often referred to as Bank Holidays, National holidays, Federal Holidays and Vacations. Public Holidays are days that have been declared by a national, or sometimes local, authority to be non-working days. Public holidays are usually declared as an official observance of a religious, national, or culturally significant event. The impact on business is that businesses may be closed for business on days that would traditionally be trading days, for example Monday to Friday. Public holidays on days that are traditionally days of rest, tend to have a lesser impact on business.

PWF

Provisioning Workflow

QAG

Quick Add Group

QAS

Quick Add Subscriber

QoS

Quality of Service

QS

Quick Subscriber

QSIG

Q Signaling (ISDN-based protocol for signaling between PBXs)

RBAC

Role Based Access Control

RCMAC

Recent Change Memory Administration Center

RD

Short for Remote Destination

RDP

Remote Destination Protocol

Registered

Only a provisioned phone can be registered. The registering process provides the phone with a telephone number and a configuration file. Only a registered phone can operate as a normal phone and can make and receive calls.

REN

Ringer Equivalency Number

RL

Short for Route List

ROI

Return on Investment

Routing ID (RID)

This is configurable as to whether it is a customer level or location level ID. Although it is configurable, if anything other than Location is selected you will likely have problems. This ID is selected for a location and is unique for the CPID In the case of a location, the RID could be an available rid for the CPID of the IPPBX of the location.

RTMT

UC application monitoring tool for viewing performance counters and alerts/alarms.

SAS

Solution Architecture Specification

SBC

Session Border Controller.

SBR

Scale Based Regression. Performance related

SCCP

Skinny Client Control Protocol

SCTP

Stream Controlled Transmission Protocol.

SDD

Short for Site Defaults Doc

SDL

Software Development Lifecycle

SDP

Service Delivery Platform

Service Activation

The technical process of creating, delivering, and managing a service to or for a customer. It generally involves the configuration of multiple products (for example dial-tone, voice mail, conferencing, corporate directories and XML applications) for the one service.

Session Border Controller

Also known as SBC, Session Border Controller devices are deployed at the network edge and at carrier interconnects (between users and other service providers). SBCs help secure and manage traffic in and out of enterprise carrier networks, as well as facilitating communications between incompatible signaling messages and media flows (sessions) from end devices or application servers.

SF

Single Frequency supervision tone (2600)

SIP

Session Initiation Protocol (SIP). A signaling protocol, widely used for setting up and tearing down multimedia communication sessions such as voice and video calls over the Internet.

SIPp

Used to generate SIP traffic for CUP.

Site Code

A location level code assigned for each location in the system. This is required if you wanted more than a single location in the system (as the fint needs to be unique). The site code inventory is managed per customer in the system. The length of the site code is always allowed to be variable with a defined maximum length. Overlapping site codes are not allowed within a customer - if a site code of 1 was defined, then a site code of 12 would not be allowed.

Site defaults

Site defaults allow you to provide default values that apply at site level for configuration required when onboarding customers, users, and subscribers.

SLC

Site location code (unique within a customer). Penultimate part of the FINT.

SLC-based Dial Plan

A site location code (SLC)-based dial plan is one that uses unique, site-specific dialable location codes that are embedded in the DN along with the extension. For example, the default Type 1 through Type 3 Cisco dial plans are SLC-based. Only the Type 4 dial plan is not SLC-based. Type 4 dial plan is commonly referred to as a “flat” dial plan because DNs are the actual extensions. In the context of the Shared Lines Across Sites feature, this distinction between types of dial plans is important because to support the Shared Line Across Sites, where devices at different sites can share a line that supports intra/intersite dialing from every site, an SLC would not allow a line to span multiple sites (because multiple sites can’t have the same SLC). The Shared Line Across Sites feature requires the customer to deploy a non-SLC based dial plan.

SM

Session Manager.

SME

Cisco Session Manager Edition, a transit switch used to aggregate multiple unified communications systems, referred to as leaf systems.

SMS

Short Message Service. Also known as text messages.

SMTP

Simple Mail Transfer Protocol. Internet protocol providing e-mail services

SNMP

Simple Network Management Protocol. Network management protocol used in TCP/IP networks

SNR

Single Number Reach

SOAP

Simple Object Access Protocol

SP

Service Provider

SP Lock

Unlocking

SRND

Solution Reference Network Design

SRST

Survivable Remote Site Telephony. Limited call functionality when losing WAN connection

SS7

Signaling System 7

SSO

Short for Single Sign-on

STD

Subscriber Trunk Dialing

SVC

Service

T-CXR

T carrier

TAC

Techincal Assistance Center

TAPI

Telephony Application Programming Interface

TCO

Total Cost of Ownership

Technician Server

A server that is not managed by the system, but rather directly by a technician.

The system

A term used in the documentation to refer to the application and its related hardware and software components.

TLS

Transport Layer Security

TOD

Time of Day

TOI

Transfer of Information

TSPS

Traffic Service Position System

TXE

Telephone Exchange Electronic

TZ

Timezone

UAX

Unit Automatic Exchange

UC

Short for Unified Communications. Product suite.

UC SDP

Unified Communications Service Delivery Platform

UCaaS

Unified Communication as a Services, for hosted and managed IP Telephony, offers a proven end-to-end integrated reference architecture for Unified Communications and IP telephony services, specifically targeting large, Enterprise and Service Provider deployments.

UCBU

UCNX (Voice Mail) CUP (Presence) Mobile Clients Soft Clients Servers for these

UCCE

Unified Contact Center Enterprise. ACD Automatic call distribution

UCCX

Cisco Unified Contact Center Express. See also CUCX or CCX.

UCNX

Unity Connection. Linux server-based unified messaging application.

UCS

Unified Computing System. Cisco servers to replace HP.

Unified Mobility

Cisco Unified Mobility

Unified Presence

Cisco Unified Presence

Unity

Cisco Unity is a powerful Unified Communications solution that provides advanced, convergence-based communication services such as voice and unified messaging on a platform that offers the utmost in reliability, scalability, and performance.

UnmanagedPBX

Un-managed PBXs are often used as parent components for a location.

URI

Uniform Resource Identifier

User Name

A unique name for a user across all customers. While Last Name and First name can be the same, User Name must be unique across all Customers. Hence, we recommend adding a domain suffix to user names, such as cmay_cisco_ns, where the suffix is an abbreviation for Cisco North Sydney location. Alternatively, the user name can be the same as the user phone number (DDI). This ensures that the user name is always unique.

VM

Voicemail

VMware

VMware and its client software, used to manage virtual machines and UCS blade configuration. Also used to monitor performance statistics at the hardware level.

VOIP

Voice over Internet Protocol

VPAT

Voluntary Product Accessibility Template, a template to assess the accessibility compliance of a site.

VQManager

Tool used to monitor jitter in the network. Jitter monitoring is important to UCxn.

WAP

Wireless Access Point / Wireless Application Protocol

WATS

Wide Area Telephone Service

WCS

Wireless Control System

WebEx

A Cisco application for meetings, messaging, and events.

WLA

Cisco Wireless Location Application

WLC

Cisco Wireless LAN Controller

WTAI

Wireless Telephony Applications Interface

XML

Extensible Markup Language