Class of Service#
Customer administrators and higher level administrators can create and maintain a Class of Service (CoS) that apply to subscribers. A CoS specifies the Unified CM and Calling Search Spaces (CSS) for a subscriber’s line, thereby indicating whether local, national and international numbers can be called.
An administrator can create a CoS at a customer level hierarchy. A Unified CM is specified. A drop-down list of those available at the customer level is shown.
Optional device and line CSSs can also be added - either selected from those
existing on the Unified CM, or else added. Macros
can also be used when adding new CSSs, for example: CSS-Gold-{{macro.SITENAME}}.
When a CoS is modified, the Unified CM cannot be modified. In order to refer to another Unified CM, either clone an existing CoS or else delete it and re-add it.
Add a Class of Service#
Log in as a Customer administrator or higher.
Go to (default menus) Subscriber Management > Class of Service.
To add new CoS instance, click Add. If necessary, this will automatically direct the user to select a customer-hierarchy-level, if not already on it.
From the CUCM drop-down, choose the relevant CUCM.
Enter the Class of Service name in the CoS Name field.
From the Device CSS and Line CSS drop-downs, choose the relevant CSS types to be associated to this CoS item.
The value can also be a macro that evaluates to a valid CSS type which already exists on the selected CUCM. Blank values are also allowed.