Hybrid Service Definitions#

Note

Consult with VOSS to customize the configuration of Hybrid Service Definitions as well as dialplan additions.

A hybrid service refers to a particular multi-vendor configuration in VOSS Automate and is characterized by a collection of settings, templates and workflows that apply to the management of a user to whom it is assigned.

This collection then determines a particular set of vendor services, entitlement profiles, dial plan additions for the user as well as workflows to run during user management.

Note

Hybrid services require:

the configuration of the relevant multi-vendor devices on VOSS Automate
vendor device user sync into VOSS Automate

When selecting the Hybrid option in a Subscriber Profile, a Hybrid Service can be selected and associated with the profile. This service in the profile is associated with a service definition.

Hybrid user management allows for devices and services to be added to or removed from a subscriber in accordance with the current and newly selected hybrid service for a user. The workflows in the current hybrid service run to remove elements prior to the execution of workflows in the new hybrid service to add elements.

For example, if a subscriber has service type Cisco-MS-Hybrid and is subsequently updated to service type Cisco-Only, MS Teams devices are removed from the subscriber, preferred voicemail is updated to be “Cisco” instead of “MS-Teams” and all multi-vendor entitlement profiles are updated accordingly.

The following hybrid services are defined, with default attributes indicated:

Cisco-MS-Hybrid

User has both Cisco Devices and a Teams Device with an associated E164 number. Cisco Unified CM dial plan configuration allows incoming and outgoing calls.
- Quick Add Group: “System Quick Add Group Hybrid Enable User” - contains MS Teams User Template to enable MS Teams
- Class of Service and Entitlement Profile: by default empty. Select a Class of Service to apply to MS Teams users and their calling rights.
The service type offers automatic configuration of services according to the selected Directory Number in the Admin GUI: disabling Use next available line and then the selected Line. This is carried out by a workflow selecting the appropriate dialplan template addition.

Important

VOSS Automate provides standard template additions to the standard Cisco HCS dialplan. Contact VOSS if you wish to use alternative dial plan additions.
- Both Cisco Devices and a MS Teams Device have an associated E164 number.
  
  The E164 Number is shared across all devices, for example:
  - INI entry = 3334567, mapped to E164 = +15553334567.
  - The number +15553334567 is set up in Microsoft as the line.
  Calls from colleagues with Cisco phones to the user’s Cisco phone will simultaneously dial this phone and the MS Teams client. A SNR profile is used on the Cisco User to fork calls to the Teams Client.
- Internal number selected
  
  User has both Cisco Devices and a MS Teams Device with no associated E164 number. An E164 number is generated by adding a prefix (+88800) to the internal number for setup in Microsoft, for example:
  - INI = 3334567
  - The number +1888003334567 is generated for use in MS Teams for that user.
  The MS Teams user can dial:
  - internal MS Teams users
  - internal Cisco users
  - external PSTN number (off-net via CUCM)
Cisco-No-Services

All Cisco and Teams devices, multi-vendor subscriber services will be removed from the user.
- Quick Add Group: “System Quick Add Group Hybrid Disable User” - contains MS Teams User Template to disable MS Teams
- Class of Service and Entitlement Profile: by default empty Select a Class of Service to apply to MS Teams users and their calling rights.
Cisco-Only_MV_SD

User has only Cisco devices with an associated E164 Number. Multi-vendor, MS Teams services removed if present.
- Quick Add Group: “System Quick Add Group Hybrid Disable User” - contains MS Teams User Template to disable MS Teams
- Class of Service and Entitlement Profile: by default empty
MS-Only-Entvoice_MV_SD

User has only a MS Teams Device and selected Directory Number. MS Teams Dialplan.
- Quick Add Group: “System Quick Add Group Hybrid Enable User” - contains MS Teams User Template to enable MS Teams
- Class of Service and Entitlement Profile: by default empty Select a Class of Service to apply to MS Teams users and their calling rights.
MS-Only-Hybrid_MV_SD

User has only a MS Teams Device and selected Directory Number. Cisco Unified CM dial plan configuration allows incoming and outgoing calls. Cisco subscriber services are removed if present.
- Quick Add Group: “System Quick Add Group Hybrid Enable User” - contains MS Teams User Template to enable MS Teams
- Class of Service and Entitlement Profile: by default empty Select a Class of Service to apply to MS Teams users and their calling rights.
MS-Only-No-Entvoice_MV_SD

User has only a MS Teams Device and no Directory Number. No MS Teams Dialplan.
- Quick Add Group: “System Quick Add Group Hybrid Disable User” - contains MS Teams User Template to disable MS Teams
- Class of Service and Entitlement Profile: by default empty Select a Class of Service to apply to MS Teams users and their calling rights.
No-Hybrid-Service_MV_SD

User has no Cisco or MS Teams Devices.
- Quick Add Group: “VOSS-QAG_ExecUser - 88XX SIP”
- Class of Service and Entitlement Profile: by default empty

Note

When managing the hybrid services of administrator users by means of bulk loader sheets:

Values for the mvs_hybrid_status field needs to be one of the service names as listed above.
To unset this value in a bulk load sheet, leave the cell value for the mvs_hybrid_status field empty.