Configure Cisco Unified Contact Center Express (UCCX) Server#

Overview#

Reseller level and higher administrators can view and manage Cisco Unified Contact Center Express (UCCX) servers, typically from the Apps Management menu.

Note

  • Network Device Lists (NDLs) must always be updated to include the UCCX server, even when a single server is used per customer.

  • Multiple UCCX servers can be configured for a single customer. In this case, the relevant NDLs be updated with the UCCX server references.

  • Cisco Unified Communications Manager (CUCM) server and UCCX server integration should be performed as pre-configuration for this feature to work correctly.

Related Topics

Add a UCCX Server#

This procedure adds a UCCX server.

  1. Log in as Provider administrator or higher.

  2. Choose the relevant hierarchy.

    Note

    The UCCX server must be created at the same hierarchy as the CUCM. This is because the application user for the UCCX server is selected from a drop-down that is populated with application users from the CUCM at the same hierarchy.

    If the UCCX is at a hierarchy above or below the CUCM, there are no application users to choose from.

  1. Go to (default menus) Apps Management > UCCX > Servers.

  2. Click Add.

  3. Fill out the server details.

    • The current supported Versions are 11.x and 12.x.

    • Set the Application User ID values of the server. These are CUCM users to be used for agent device association. Typically this would be the RMCM application user (CCX Resource Manager, CUCM Telephony user), but could also include others for call recording and so on.

Run a Pull Data Sync from the UCCX Server#

Once the UCCX server is added, you can run a pull data sync from the server to VOSS Automate. This can be done from the UCCX server input interface menu: Actions > Sync.

VOSS Automate also automatically creates two default Data Sync instances to manage and schedule data synchronization between the device and VOSS Automate. These can be seen from the Data Sync list view:

SyncUccx-<host>

Use this sync to schedule or manually sync data between the server and VOSS Automate.

PurgeUCcx-<host>

Disabled by default to avoid accidental purges. To enable it, change the Sync Type to “Purge Local Resources” from “Pull from Device”, and clear Disabled Operations.

The Data Sync instances are removed automatically when the server is deleted. The purge sync will also be executed on server deletion, thereby removing any configuration from VOSS Automate.