Call Handler (Auto Attendant) Schedule#

Note

You can only manage schedules at the same hierarchy level (or lower) as your log in level. For example, if you login as a customer administrator, you can view schedules at your own customer hierarchy level, and add new schedules at (or below) your hierarchy level.

During initial installation, VOSS Automate imports two predefined schedules from Cisco Unity Connection. These are accessed via Services > Auto Attendant > Schedule:

All Hours
Weekdays

By default, the All Hours schedule is configured to be “active” 24 hours a day, 7 days a week, with no holidays. Routing rules that follow this schedule will always be active, and call handlers that use this schedule ‘as is’, will never use off hour transfer settings or play closed greetings.

The Weekdays schedule is configured to be active from 8 a.m. to 5 p.m. (in the time zone of the Cisco Unity Connection server) from Monday through Friday. It is also configured to observe any days and times that are set in the default Holidays schedule.

Note

By default the Holidays schedule is not configured for any days or times. — at a minimum you may want to add days and times to this holiday schedule when your organization will be closed.

Holidays

When a Holiday setting is in effect, holiday greetings are played (if enabled), and off hours transfer rules are observed. You can set up several years of holidays at a time. Because many holidays occur on different dates each year, confirm that the holiday schedule remains accurate annually.