Lines#

Overview#

In VOSS Automate you can view, add, edit, and delete the lines (directory numbers) and line configuration of Cisco subscribers.

../../_images/subscriber-management-lines-list.png

Shared Lines#

A Cisco Unified Communications Manager (CUCM) line is uniquely defined by the pattern (number) and route partition combination.

Lines with the same pattern but different route partitions are defined as two separate lines, not duplicate lines. A shared line therefore indicates that the same line pattern/route partition combination (not just the pattern) is associated with multiple services.

Shared

Associated with more two or more services.

Not shared

Associated with zero or one service.

The table describes the current services that are used to determine the “shared” status of a line:

CUCM

  • Devices (phones)

  • Extension mobility (device profiles)

  • Single number reach (remote destination profiles)

  • Hunt lists (hunt pilots)

  • Call pickup groups

  • Analog gateways

Cisco Unity Connection (CUC)

Call handlers

Assigning Existing, Associated Line (Shared/Not Shared) in QAS#

In Quick Add Subscriber (QAS), to update an existing, associated line for a new or existing subscriber, the Line configuration template (CFT) related to the selected Quick Add Group (QAG) must be configured to do so.

The table describes the conditions under which QAS updates a line via an applied QAG Line CFT:

Line is NOT updated via the QAG Line CFT

For existing lines that are associated with multiple services, the line is in a “shared” state, and is NOT updated via the applied QAG Line CFT.

If the QAS workflow evaluates the line as “shared”, it skips CFT updates of the line.

Line IS updated via QAG Line CFT

For existing lines that are not associated with any services or are associated with only one service, the line is not in a “shared” state and IS updated via the applied QAG Line CFT.

View and Manage Lines#

This procedure displays all lines in the list view, exports, moves, or deletes lines, and updates line configuration.

Note

  • When CSS filtering is enabled at the customer dial plan, the only calling search spaces (CSS) available are those marked Class of Service (see the settings for the site, via the default menus, Dial Plan Management > Site > Class of Service). If another CSS is required, you can add custom CSSs in a CSS field if you know the exact syntax.

    When CSS filtering is disabled, the available calling search spaces (CSS) are CSSs configured on Cisco Unified Communications Manager (CUCM)

  • For additional details around line configuration parameters, such as partitions and CSS, see the “Provider HCS Dial Plan Management Support Guide”.

  • You may, for example, wish to add additional directory URIs and directory URI partitions. Manual configuration must first be done on the CUCM before URIs will function.

  • Not all line settings are configured on the Lines page. Some line settings, for example, device-specific settings (such as caller ID display, line label, E.164 mask, and associated end user), are configured via (default menus) Subscriber Management > Phones.

Prerequisites:

  • Your system administrator must enable the number inventory functionality for your system to allow you to add lines.

    If number inventory functionality is disabled, you can only select lines from a drop-down of available numbers.

To view and manage lines:

  1. Log in the VOSS Automate Admin portal.

    Note

    If you’re logged in as the Customer admin for a specific site, all fields described in this procedure are visible. If you’re logged in as Site admin, only a subset of these fields may display.

  2. Go to (default menus) Subscriber Management > Lines to open the Lines list view.

  3. View summary details for lines that exist in your system.

  4. Choose an option:

    • To move one or more lines, select the relevant lines, then click the Move icon, and select the target hierarchy (customer or site).

    • To delete one or more lines, select the relevant lines, then click the Delete icon.

      Note

      If lines are deleted while the numbers are in a Cooling or Reserved state, these numbers only become available once the release date is reached.

      Once the delete transaction completes, the line disappears from the list view.

    • To export one or more lines, select the relevant lines, then click the toolbar Export icon.

    • To edit a line, click on the relevant line in the list view to open its configuration page, make the changes you require, and save.

      ../../_images/subscriber-management-lines-edit.png

    • To add a line, click the toolbar Plus icon (+), choose the target site, then fill out the line configuration in the fields on this page. The table describes the type of details required:

Fieldset

Description

Basic Information

Configures basic line settings, such as the directory number (mandatory), a route partition, calling search space, and the call pickup group to which the line belongs.

Note

The Directory Number field is either a drop-down list, or a free text field, or a drop-down containing only the available directory numbers (depending on whether the number inventory feature is enabled or disabled).

Only the actual Directory Number is mandatory.

Advanced Information

Configures profiles, groups, and other advanced settings for the line, for example, music on hold (MOH) audio source, and voice mail profiles.

Shared Devices

Displays any phones, device profiles, or remote destination profiles associated with a particular line.

Common Line Settings

Configures hold reversion ring duration, hold reversion notification interval, and party entrance tone.

AAR Settings

Defines whether automated alternate routing (AAR) voicemail is enabled, and configures the AAR destination mark, AAR group, and whether to retain the destination in the call forwarding history.

Park Monitoring

Defines whether the line is enabled for external and internal voice mail, configures external and/or internal destinations, internal and/or external calling search space (CSS), and reversion timer.

Call Forwarding

Configures all call forwarding settings for this line.

  1. Save your changes.

    All new and updated lines and their settings also reflect in CUCM. You can verify the configuration via (default menus) Administration Tools > Transaction.