What’s New by Document#

Core Feature Guide: Release 24.1#

  • EKB-14835: Disable the Classic Admin and set Admin to be the default web portal interface. See: Cisco Subscribers

    References and functionality specific to the Classic Admin GUI have been removed.

  • EKB-14835: Disable the Classic Admin and set Admin to be the default web portal interface. See: Log In to the Admin Portal

    References and functionality specific to the Classic Admin GUI have been removed.

  • EKB-15928: “Replace Phone” enhancements. See: Replace Phone

    Docs updated for the new generic configuration template that can be updated and re-used for every “Replace Phone” action for any phone type.

  • EKB-16560: Failed asynchronous transactions list not displaying in the Admin portal. See: Transaction Logging and Audit

    Updated for Failed Async Transactions that now display below sub transactions or on a separate tab in the Transactions log.

  • EKB-16560: Failed asynchronous transactions list not displaying in the Admin portal. See: Bulk Load Transactions

    Updated for Failed Async Transactions that now display below sub transactions or on a separate tab in the Transactions log.

  • EKB-16560: Failed asynchronous transactions list not displaying in the Admin portal. See: View a Transaction

    Updated for Failed Async Transactions that now display below sub transactions or on a separate tab in the Transactions log.

  • EKB-17775: Add ability to filter on Rolled Back field on Transaction page. See: Filter Transactions

    Transactions filter topic updated to add option for filtering by rollback status.

  • EKB-17873: Increase global search page size limit to 2000. See: Search in VOSS Automate

    Updated global search results limit for rows and page size.

  • EKB-18255: In Existing Services, phones (mobile identity or remote destinations) are not displayed. See: Add Subscriber from Profile

    Updated for additional details provided in Existing Services for mobile identity, remote destination, and CTIRD remote destination.

  • EKB-18255: In Existing Services, phones (mobile identity or remote destinations) are not displayed. See: Move Subscriber

    Updated for additional details provided in Existing Services for mobile identity, remote destination, and CTIRD remote destination.

  • EKB-18255: In Existing Services, phones (mobile identity or remote destinations) are not displayed. See: Quick Add Subscriber

    Updated for additional details provided in Existing Services for mobile identity, remote destination, and CTIRD remote destination.

  • EKB-18466: Ops tool to set emergency location on unassigned Microsoft calling plan numbers. See: Number Inventory

    Details added for the Emergency Location Ops Tool.

  • EKB-18609: Add, update, delete HCS customer dial plan, transaction has blank Detail section. See: Customer Dial Plan

    Topic updated with note and link that user can view transaction progress and details in the transaction logs once they save.

  • EKB-18722: Add Class of Service in Cisco subscriber management transaction has blank Detail section. See: Class of Service (Subscriber)

    Added a link to the Transaction Logs where a user can view transaction details and progress.

  • EKB-18724: Add Class of service in Cisco dial plan management transaction has blank Detail section. See: Class of Service (Site)

    Updated procedure to notify user they can view transaction progress and details in the Transaction Log.

  • EKB-18789: Create Hcs Dn E164Associate Rel has blank transaction details. See: E164 Associations ( N to N DN )

    Updated topic with a note for add, that user can view transaction progress and details in the Transaction Log.

  • EKB-18792: Create Hcs Sync Users Phones View transaction has blank Detail section. See: Sync CUCM Users, Lines, Phones

    Updated the topic with a link for user to view transaction progress and details after saving.

  • EKB-18810: Create Hcs Sync Users View transaction has blank Detail section. See: Sync or Purge LDAP Users

    Added a link to the Transaction Logging and Audit topic to view transaction details after you save and trigger the transaction.

  • EKB-18884: Create Hcs Associate Sip Local Gw To Site REL transaction has blank Detail section. See: Associate or Disassociate SIP Local Gateway to a Site

    Procedure updated with a link to the Transactions and Audit Log topic so that user can view transaction details and progress once the transaction is triggered.

  • EKB-18884: Create Hcs Associate Sip Local Gw To Site REL transaction has blank Detail section. See: Set up SIP Local Gateway

    Procedure updated with a link to the Transactions and Audit Log topic so that user can view transaction details and progress once the transaction is triggered.

  • EKB-18892: Create Hcs Dn Multi E164Associate Rel transaction has blank Detail section. See: E164 Associations ( N to 1 DN )

    Updated the end of the procedure with a link to the Transaction Logging and Audit topic to view progress details and transaction message.

  • EKB-18918: Create Replace Phone View transaction has blank Detail section. See: Replace Phone

    Updated Replace Phone topic at the end of the procedure for user to view transaction progress and details in the Transaction Log.

  • EKB-19293: Microsoft groups should show the friendly name of the assigned licenses. See: Groups

    View Microsoft Group details updated for assigned license.

  • EKB-19335: Exclude device/cucm/RegistrationDynamic and device/cucm/RoutePlan from a default CUCM full import. See: CUCM Configuration

    Exclude list updated.

  • EKB-19493: Slow list view count for high scale resources. See: Working with Lists

    Docs updated for the Get Total button that retrieves a total count of records.

  • EKB-19568: Update detail and message on add, update, and delete of user. See: Add Admin Users

    Added a link for users to view the Transaction Logs to view progress and details when adding, updating, or deleting users.

  • EKB-19607: On modification of MicrosoftTenant relation update the driver parameters instead of overwriting them. See: Configure Microsoft Tenant Connection Parameters

    Docs updated for the change when modifying the Microsoft tenant.

  • EKB-19714: Microsoft Exchange icon on list page goes to relation/MicrosoftSubscriber. See: Multi Vendor Subscribers

    Updated the description for the MS Exchange icon in the Multi Vendor Subscribers list view, Services column.

  • EKB-19769: Add macros to customize the default Quick Add Group shown on each Quick Subscriber option. See: Quick Add Subscriber Groups

    Added details on new Quick Add Group macros

  • EKB-19980: Running circle for a transaction disappeared. See: Introduction to the Admin Portal User Interface

    Details updated for the Transactions icon, which now has a counter and a spinner to indicate progress.

  • EKB-19980: Running circle for a transaction disappeared. See: Transaction Logging and Audit

    Details updated for the Transactions icon, which now has a counter and a spinner to indicate progress.

  • EKB-8296: Replace use of HcsDpLockDAT with fn.acquire_lock for Adding Cisco Site Dial Plan. See: Site Dial Plan

    Added a description of the lock that prevents parallel transactions when adding a site dial plan.

  • EKB-8421: Add, update, or delete HCS site dial plan, transaction has blank Detail section. See: Site Dial Plan

    For add, update, or delete site dial plan, added a link to the Transaction Log topic as the user can see transaction progress and details in the transaction log.

  • VOSS-1066: Music on Hold support for Microsoft Teams. See: Introduction to Microsoft Teams Policies

    Added details around the Microsoft Call Hold Policy for Music on Hold.

  • VOSS-1125: Multi Vendor Subscriber Enhancements. See: Introduction to Access Profiles

    Docs updated for new multi vendor subscriber quick actions and access profile changes for quick actions.

  • VOSS-1125: Multi Vendor Subscriber Enhancements. See: Multi Vendor Subscribers

    Docs updated for new multi vendor subscriber quick actions and access profile changes for quick actions.

  • VOSS-1187: Add Visualization Options and Configurable Dashboards to the Automate Portal. See: Automate Dashboards

    Docs added for the new Analytics dashboards in Automate.

  • VOSS-1187: Add Visualization Options and Configurable Dashboards to the Automate Portal. See: Fixed and Configurable Filters in Menus

    Docs added for the new Analytics dashboards in Automate.

  • VOSS-1217: Landing Page Migration to Dashboard. See: Automate Dashboards

    Docs added for the migration of landing pages to dashboards in Automate.

  • VOSS-1217: Landing Page Migration to Dashboard. See: Search in VOSS Automate

    Docs added for the migration of landing pages to dashboards in Automate.

  • VOSS-1217: Landing Page Migration to Dashboard. See: Create a Business Admin Role

    Docs added for the migration of landing pages to dashboards in Automate.

  • VOSS-1217: Landing Page Migration to Dashboard. See: Landing Page Conversion to Dashboards in Release 24.1

    Docs added for the migration of landing pages to dashboards in Automate.

  • VOSS-1237: Support MS Teams Voicemail Settings for Users. See: Multi Vendor Subscribers

    Update the docs around support for managing Microsoft user voicemail settings from within Automate and the Microsoft Portal.

  • VOSS-1237: Support MS Teams Voicemail Settings for Users. See: User Voicemail Settings

    Update the docs around support for managing Microsoft user voicemail settings from within Automate and the Microsoft Portal.

  • VOSS-1265: Support Application Registration for MS Teams PowerShell Configuration, Replacing Basic Auth and Service Account. See: File Management

    Added documentation to set up application registration and replace basic authentication for Microsoft customers.

  • VOSS-1265: Support Application Registration for MS Teams PowerShell Configuration, Replacing Basic Auth and Service Account. See: Generate a Certificate for Application Registration

    Added documentation to set up application registration and replace basic authentication for Microsoft customers.

  • VOSS-1265: Support Application Registration for MS Teams PowerShell Configuration, Replacing Basic Auth and Service Account. See: Microsoft Quick Start Guide for VOSS Automate

    Added documentation to set up application registration and replace basic authentication for Microsoft customers.

  • VOSS-1265: Support Application Registration for MS Teams PowerShell Configuration, Replacing Basic Auth and Service Account. See: Configure Microsoft Tenant Connection Parameters

    Added documentation to set up application registration and replace basic authentication for Microsoft customers.

  • VOSS-1265: Support Application Registration for MS Teams PowerShell Configuration, Replacing Basic Auth and Service Account. See: Configure Application Registration

    Added documentation to set up application registration and replace basic authentication for Microsoft customers.

  • VOSS-1265: Support Application Registration for MS Teams PowerShell Configuration, Replacing Basic Auth and Service Account. See: Set up the PowerShell Proxy Server

    Added documentation to set up application registration and replace basic authentication for Microsoft customers.

  • VOSS-1271: Enhance Generic Dial Plan Tool with additional MS Teams Policies. See: Menu Layouts

    Docs updated for additional MS Teams policies in the Generic Dial Plan Tool.

  • VOSS-1323: (EKB-18963: Update Webex Device to resolve the User email). See: Devices (Webex App)

    Webex doc updates, full CRUD of MPP, ATA, and WiFi Webex App devices, new Webex App tools, deprecated models, Username field on Cisco Webex App QAS, Webex schedule event default behavior, device sync from Control Hub, and link to Webex App device.

    Doc updated for device sync from Control Hub where a person ID can now be associated with a device and moved to the correct hierarchy.

  • VOSS-1323: (EKB-17713: Webex device management). See: Devices (Webex App)

    Webex doc updates, full CRUD of MPP, ATA, and WiFi Webex App devices, new Webex App tools, deprecated models, Username field on Cisco Webex App QAS, Webex schedule event default behavior, device sync from Control Hub, and link to Webex App device.

    Doc added for Webex App devices for full CRUD of MPP, ATA, and Wi-Fi devices.

  • VOSS-1323: (EKB-18727: Webex Device Quick Add Phone). See: Quick Add Device

    Webex doc updates, full CRUD of MPP, ATA, and WiFi Webex App devices, new Webex App tools, deprecated models, Username field on Cisco Webex App QAS, Webex schedule event default behavior, device sync from Control Hub, and link to Webex App device.

    Added a topic for the new Quick Add Device tool.

  • VOSS-1323: (EKB-17714: Webex Quick Subscriber - Filter out admin users). See: Quick Subscriber (Webex App)

    Webex doc updates, full CRUD of MPP, ATA, and WiFi Webex App devices, new Webex App tools, deprecated models, Username field on Cisco Webex App QAS, Webex schedule event default behavior, device sync from Control Hub, and link to Webex App device.

    Added a note for the Username field on Cisco Webex App QAS that only non-admin users display for non-LDAP customers.

  • VOSS-1323: (EKB-16712: Webex device replace phone). See: Replace Device

    Webex doc updates, full CRUD of MPP, ATA, and WiFi Webex App devices, new Webex App tools, deprecated models, Username field on Cisco Webex App QAS, Webex schedule event default behavior, device sync from Control Hub, and link to Webex App device.

    Topic added for new Replace Device tool.

  • VOSS-1323: (EKB-18963: Update Webex Device to resolve the User email). See: Introduction to Cisco Webex App

    Webex doc updates, full CRUD of MPP, ATA, and WiFi Webex App devices, new Webex App tools, deprecated models, Username field on Cisco Webex App QAS, Webex schedule event default behavior, device sync from Control Hub, and link to Webex App device.

    Doc updated for device sync from Control Hub where a person ID can now be associated with a device and moved to the correct hierarchy.

  • VOSS-1323: (EKB-18817: Remove device/spark/WorkspaceLocation and device/spark/WorkspaceLocationFloor). See: Introduction to Cisco Webex App

    Webex doc updates, full CRUD of MPP, ATA, and WiFi Webex App devices, new Webex App tools, deprecated models, Username field on Cisco Webex App QAS, Webex schedule event default behavior, device sync from Control Hub, and link to Webex App device.

    Replaced references to deprecated Webex models, “device/spark/WorkspaceLocation” and “device/spark/WorkspaceLocationFloor”, with “device/spark/Location”.

  • VOSS-1323: (EKB-19381: Add link to device from relation/SparkUser). See: Users (Webex App)

    Webex doc updates, full CRUD of MPP, ATA, and WiFi Webex App devices, new Webex App tools, deprecated models, Username field on Cisco Webex App QAS, Webex schedule event default behavior, device sync from Control Hub, and link to Webex App device.

    Docs updated for the link to the Webex App device via the user settings.

  • VOSS-1323: (EKB-18285: Webex scheduling, recurrence should either be forever or have an end date). See: Webex Schedules

    Webex doc updates, full CRUD of MPP, ATA, and WiFi Webex App devices, new Webex App tools, deprecated models, Username field on Cisco Webex App QAS, Webex schedule event default behavior, device sync from Control Hub, and link to Webex App device.

    Doc updated for Webex schedule event default behavior when both an end date and Recur Forever are configured for an event.

  • VOSS-1365: Add VOSS Copilot to Automate. See: Access Profile Permissions and Operations

    Docs added for Automate’s new chat interface, called “Wingman”.

  • VOSS-1365: Add VOSS Copilot to Automate. See: VOSS Wingman

    Docs added for Automate’s new chat interface, called “Wingman”.

  • VOSS-1368: Support Groups/Teams at scale. See: Groups

    Updated the docs for the new way Microsoft Teams and Group details are synced in to Automate.

  • VOSS-1368: Support Groups/Teams at scale. See: Teams

    Updated the docs for the new way Microsoft Teams and Group details are synced in to Automate.

  • VOSS-1368: Support Groups/Teams at scale. See: Configure Microsoft Tenant Connection Parameters

    Updated the docs for the new way Microsoft Teams and Group details are synced in to Automate.

  • VOSS-1391: Call Queues - Add functionality for “No agents opted or signed in”. See: Call Queues

    Added additional configuration options for Microsoft call queues from within Automate, including disconnect options on the Call Overflow Handling tab/panel.

Architecture and Hardware Specification Guide: Release 24.1#

  • VOSS-1187: Add Visualization Options and Configurable Dashboards to the Automate Portal. See: VOSS Automate Hardware Specifications

    Docs added for the new Analytics dashboards in Automate.

Installation Guide: Release 24.1#

Upgrade Guide with ISO and Template: Release 24.1#

Platform Guide: Release 24.1#

  • EKB-14223: Record/audit the source IP address from where access to the platform has been made when transactions are carried out. See: Event Log Format and Details

    Details added for logging of IP address of the transaction source, for audit purposes.

  • VOSS-1187: Add Visualization Options and Configurable Dashboards to the Automate Portal. See: Insights Analytics

    Docs added for the new Analytics dashboards in Automate.

  • VOSS-1305: IPv6 Support for VOSS Automate. See: Create a New VM Using the Platform-Install OVA

    Configuration options added for IPv6 support in Automate as well as for dual stack enablement (IPv4 and IPv6).

  • VOSS-1305: IPv6 Support for VOSS Automate. See: Network interfaces

    Configuration options added for IPv6 support in Automate as well as for dual stack enablement (IPv4 and IPv6).

  • VOSS-1305: IPv6 Support for VOSS Automate. See: Switching Network Addresses from IPv4 to IPv6

    Configuration options added for IPv6 support in Automate as well as for dual stack enablement (IPv4 and IPv6).

  • VOSS-1323: (EKB-18817: Remove device/spark/WorkspaceLocation and device/spark/WorkspaceLocationFloor). See: Webex Workspaces Data Export

    Webex doc updates, full CRUD of MPP, ATA, and WiFi Webex App devices, new Webex App tools, deprecated models, Username field on Cisco Webex App QAS, Webex schedule event default behavior, device sync from Control Hub, and link to Webex App device.

    Replaced references to deprecated Webex models, “device/spark/WorkspaceLocation” and “device/spark/WorkspaceLocationFloor”, with “device/spark/Location”.

Best Practices Guide: Release 24.1#

  • VOSS-1217: Landing Page Migration to Dashboard. See: Navigation - Menu and Dashboards

    Docs added for the migration of landing pages to dashboards in Automate.

  • VOSS-1368: Support Groups/Teams at scale. See: Microsoft Sync Overview

    Updated the docs for the new way Microsoft Teams and Group details are synced in to Automate.

Advanced Configuration Guide: Release 24.1#

  • EKB-12919: Add “lines” and “ownerUserName” fields to Allowlist for device/cucm/Phone. See: Data Sync Allow list and Deny list

    Updated details for the data sync allowlist and denylist for the “lines” and “ownerUserName” fields.

  • VOSS-1365: Add VOSS Copilot to Automate. See: Enable Wingman Chat

    Docs added for Automate’s new chat interface, called “Wingman”.

BulkLoader Provisioning Guide: Release 24.1#

  • EKB-16560: Failed asynchronous transactions list not displaying in the Admin portal. See: Bulk Load Transactions

    Updated for Failed Async Transactions that now display below sub transactions or on a separate tab in the Transactions log.

Provider HCS Dial Plan Management Support Guide: Release 24.1#

  • EKB-18466: Ops tool to set emergency location on unassigned Microsoft calling plan numbers. See: Number Inventory

    Details added for the Emergency Location Ops Tool.

  • EKB-18609: Add, update, delete HCS customer dial plan, transaction has blank Detail section. See: Customer Dial Plan

    Topic updated with note and link that user can view transaction progress and details in the transaction logs once they save.

  • EKB-18724: Add Class of service in Cisco dial plan management transaction has blank Detail section. See: Class of Service (Site)

    Updated procedure to notify user they can view transaction progress and details in the Transaction Log.

  • EKB-18789: Create Hcs Dn E164Associate Rel has blank transaction details. See: E164 Associations ( N to N DN )

    Updated topic with a note for add, that user can view transaction progress and details in the Transaction Log.

  • EKB-18892: Create Hcs Dn Multi E164Associate Rel transaction has blank Detail section. See: E164 Associations ( N to 1 DN )

    Updated the end of the procedure with a link to the Transaction Logging and Audit topic to view progress details and transaction message.

  • EKB-8296: Replace use of HcsDpLockDAT with fn.acquire_lock for Adding Cisco Site Dial Plan. See: Site Dial Plan

    Added a description of the lock that prevents parallel transactions when adding a site dial plan.

  • EKB-8421: Add, update, or delete HCS site dial plan, transaction has blank Detail section. See: Site Dial Plan

    For add, update, or delete site dial plan, added a link to the Transaction Log topic as the user can see transaction progress and details in the transaction log.

Licensing and Subscriber Data Export Guide: Release 24.1#

  • VOSS-1323: (EKB-18817: Remove device/spark/WorkspaceLocation and device/spark/WorkspaceLocationFloor). See: Webex Workspaces Data Export

    Webex doc updates, full CRUD of MPP, ATA, and WiFi Webex App devices, new Webex App tools, deprecated models, Username field on Cisco Webex App QAS, Webex schedule event default behavior, device sync from Control Hub, and link to Webex App device.

    Replaced references to deprecated Webex models, “device/spark/WorkspaceLocation” and “device/spark/WorkspaceLocationFloor”, with “device/spark/Location”.