View Users#

The Users list view (default menu User Management > Users) displays users at or below the current hierarchy node. Users can be created in the system in various ways, depending on your setup:

  • Synced in from LDAP and promoted to a user

  • Synced in from applications (for example, Voicemail or Conferencing)

  • Added to Automate when creating an end user

  • Added to Automate when creating an admin user

User creation can also vary across different hierarchies in the system.

Note the following user details:

Sync Source

The source application of user data, for example:

LOCAL indicates that the user has been manually created in Automate and has not been synced from LDAP or from Cisco Unified Communications Manager (CUCM).

CUCM indicates that the user exists on both Automate and CUCM, and is not synced from LDAP. The user may have been created first on Automate (top-down) or created on CUCM and synced into Automate (bottom-up).

Sync Type

Identifies the user that was synced from a device as indicated by Sync Source according to a type. The setting is read-only and assists in for example distinguishing LDAP sync users (bottom-up CUCM-LDAP or or top-down LDAP). Example values:

  • CUCM-Local: if the sync source is CUCM and user is synced from CUCM

  • CUCM-LDAP: if the sync source is CUCM and user is LDAP synced

  • LDAP: if the sync source is LDAP and user is LDAP synced

  • LOCAL: sync source is LOCAL

User Type

Administrators (Admin) who are users accessing the system in order to perform administrative activities

End users (End User) that will be set up with services in the system.

Users with multiple roles (End User + Admin) [1]

Auth Method

See: User Authentication Methods [2]

License Audit Status [3]

From release_21.4-PB5 onwards, the results of the last license counting process can be viewed as a License Audit Status field or when viewing a specific user. When viewing a specific user, the linked services details will indicate the services the user is consuming for further details. The license status field will indicate if the user is:

  • Licensed - consuming a license

  • Unlicensed - not consuming a license

  • Unknown - status has not been determined yet - typically means the user was added since the last calculation was run