Voice Mail Service

Add Voicemail Service

This procedure adds a voice mail service, associates the service with a Cisco Unity Connection (CUC) server, and integrates it with a Cisco Unified Communications Manager (CUCM).

Prerequisites

• To associate the voice mail service with a CUCM, ensure you know the SIP trunking endpoint information between the voice mail server and the CUCM.

• Ensure you have a CUC server configured.

Perform these steps:

1. Log in as Provider or Reseller administrator.

2. Set the hierarchy to the correct provider or reseller node.

3. Go to (default menus) Apps Management > CUC > Voice Mail Service.

4. Click the Plus icon (+) to add a voice mail service.

5. Fill out details for the voice mail service:

   • At Voice Mail Service Name, fill out a name for the voice mail service. Ensure there are no spaces in the name.

   • At Cisco Unity Connection Cluster, choose the name of the CUC server for the voice mail service.

     Note

     The CUC server must have been added at the Provider level (via Apps Management > CUC. This is also the location whether the voice mail server in a multi-tenant environment is categorized as Dedicated or Partitioned. This determines what elements are available to the voice mail server, for example, whether another tenant should be created on the voice mail server.

   • To integrate the voice mail service with CUCM, select the Integrate with CUCM check box. The default is disabled (unchecked).

     If CUCM will manage the voice mail service, choose the CUCM to be paired with the CUC server, from the Cisco Unified CM Cluster drop-down.

     Note

     The CUCM must have been added and configured at the Provider level, via Apps Management > CUCM.

     Complete the SIP trunk provisioning information (between the SIP trunk and the CUC server) in the following fields:

     • At Cisco Unity Connection Server Address, fill out the hostname or IP address of the voice mail server.

     • At Cisco Unity Connection Server Port, fill out the voice mail server port number (1 to 65535).

       Note

       Do not use port 5061, which is reserved for secure SIP.

     • At Cisco Unified CM Server Address, fill out the hostname or IP address for the voice mail server to reach the CUCM.

     • At Cisco Unified CM Server Port, fill out the CUCM port number.

       Note

       Do not use port 5061, which is reserved for secure SIP.

       Only one CUCM and one CUC can be specified here. To support redundancy and failover in a multinode configuration, the trunk information must be manually updated on the UC apps.

     • At Voice Messaging Ports, fill out the number of voice messaging ports to be created for the voice mail service and associated with the appropriate Port Group on CUC when the voice mail service is associated to a customer.

       Valid values are 1 - 250. Default = 3. This field is mandatory.

       Note

       The number of voice messaging ports that you add cannot bring the total number of voice messaging ports for all port groups to more than the maximum number of voice messaging ports that are enabled by the CUC license files. If the license files do not enable the total number of ports, you will not be able to add the new ports.

   • To also integrate a Voice Mail Webex Dedicated Instance with CUCM, select the Integrate with Cisco Unified CM Webex DI check box.

     • Only the Voice Mail Trunk Address dropdown is shown with entries existing and available on the selected Cisco Unified CM Cluster - which will be associated with the Route Group as a part of the Route List and Route Group provisioning.

       Other fields are now not required and are hidden on the form.

6. Click Save to add the voice mail service.

   Once a shared voice mail service is created, if you have enabled Integrate with Cisco Unified CM:

   • In CUCM, cluster-level SIP trunk and route group is provisioned for the shared voice mail service.

   • In CUC, cluster-level port group appears on the PhoneSystem for the shared voice mail service.

Next Steps

• Associate/Disassociate Voice Mail Services to Customer

Delete Voice Mail Service

Perform these steps:

1. Log in as the Provider Administrator.

2. Go to (default menus) Apps Management > CUC > Voice Mail Service.

3. From the list of voice mail services, choose the service to be deleted by selecting the check box in the leftmost column.

4. Click Delete to delete the Voice Mail Service.

5. From the popup window, click Yes to confirm the deletion.

   When the delete action is complete, the Voice Mail Service disappears from the list.