Run Overbuild#

Overview#

The Run Overbuild tool imports objects.

Note

To access the Run Overbuild tool, go to (default menus) Overbuild > Run Overbuild. Alternatively, search for Run Overbuild from the VOSS Automate Search bar.

../../_images/run-overbuild.png

Overbuild Action

The table describes options available for Overbuild Action on the Run Overbuild page

Overbuild action

Description

All Enabled Sites Using Settings Below

  • Includes all devices selected on the form.

  • Includes all sites that have their site defaults doc configured to include the site in overbuild

  • An internal number inventory is created at customer level when Create Internal Number Inventory at Customer setting is selected, else, it’s created at the site (if Lines are included).

  • Device pools are from the General Defaults tab in the Site Defaults, and additional device pools are from the Overbuild Defaults tab.

  • The devices that display when Limit Move Devices is selected on the Overbuild Defaults tab are ignored. Runs Overbuild for all sites, and uses the devices selected on the Run Overbuild page.

When Run Overbuild executes with this option, it applies to all sites and uses devices selected on the Run Overbuild page.

Run Overbuild devices supersede the devices selected in Limit Move Devices.

All Enabled Sites Using Site Defaults Doc Overbuild Settings

  • Hides and ignores selected devices on the Run Overbuild page. Moves all selected devices (when Limit Moved Devices is selected on the Overbuild Defaults tab in the Site Defaults)

  • Includes sites that are included for overbuild in their Site Defaults doc.

  • Creates internal number inventory at Customer level (when Create Internal Number Inventory at Customer option is chosen, else at site level (if Lines is selected).

  • Device pools are from the General Defaults tab in the Site Defaults, and Additional Device Pools are used from the Overbuild Defaults tab in the Site Defaults.

Overbuild action

Description

Single Enabled Site Using Settings Below

  • Overbuild is applied to the single site you choose.

  • The only sites available for selection are sites included for overbuild via their Site Defaults.

  • Includes all devices you choose on the page

  • Creates internal number inventory at Customer (if Create Internal Number Inventory at Customer option is selected); else, only at site (if Lines are included)

  • Device pools are from the General Defaults tab in the Site Defaults doc, and Additional Device Pools from the Overbuild Defaults tab.

  • Devices displayed when the Limit Move Devices option is selected on the Overbuild Defaults tab are ignored. Runs Overbuild for the selected site, and uses the devices selected on the Run Overbuild page.

When the Run Overbuild tool executes with this option, it applies to the selected site only, and uses devices selected on the Run Overbuild page. Run Overbuild devices supersede the devices selected in Limit Move Devices.

Available device types

Available device types include:

  • Phones

  • Phone Remote Destinations

  • Users (device/cucm/User)

  • Device Profiles

  • Remote Destination Profiles (RDP)

  • RDP Remote Destinations

  • Lines (a number inventory entry is also added for all device/cucm/Line instances that are in the system at the customer or site level)

  • CUC Users

  • Webex App Users

  • Pexip Users

  • Contact Center Agents

  • Microsoft Users

Affected device models

The following device models are affected by the overbuild move:

  • device/cuc/User

  • device/cuc/UserPassword

  • device/cuc/UserPin

  • device/cuc/AlternateExtension

  • device/cuc/ExternalServiceAccount

  • device/cuc/SmtpDevice

  • device/cuc/SmsDevice

  • device/cuc/PagerDevice

  • device/cuc/PhoneDevice

  • device/cuc/HtmlDevice

  • device/cuc/Callhandler

  • device/cuc/CallhandlerMenuEntry

  • device/cuc/CallhandlerTransferOption

  • device/cuc/Greeting

  • device/cuc/MessageHandler

  • device/cucm/Phone

  • device/cucm/User

  • device/cucm/DeviceProfile

  • device/cucm/RemoteDestinationProfile

  • device/cucm/RemoteDestination

  • device/cucm/Line

  • device/pexip/Conference

  • device/spark/User

  • device/uccx/Team

  • device/uccx/Skill

  • device/uccx/ResourceGroup

  • device/uccx/Agent

Affected data models

The following data models are affected when moving a user during overbuild:

  • data/User

Device types available for selection depend on the status of other device type check boxes. For example:

  • The following device types are only available if you’ve selected Phones:

    • Dual-Mode Remote Destinations

    • Users

    • Lines.

  • The following device types are only available if you’ve selected Users:

    • Device Profiles

    • Remote Destination Profiles

    • CUC Users

Overbuild and failures

Overbuild workflows do not stop on any transaction failures and no transaction rollback takes place on errors. For example, device instance move operations to sites continue for all selected devices. Inspect the transaction log for errors.

In the Transaction log, sub-transactions of a successful overbuild workflow show their status as “Fail” if a model (such as a User) already exists.

The sub-transaction logs also show details of the duplicate model and an “ignore error code” information message.

Run Overbuild (Cisco)#

Cisco

Only for the Cisco configuration.

The Run Overbuild tool processes CUCM imported objects for all sites in the current customer.

Run Overbuild must be run at the Customer hierarchy. A device model is moved to a site on condition that there is a Network Device List Reference (NDLR) referencing the device at the site.

Note

The line goes to the first site that the Run Overbuild tool finds. The site selection is not deterministic.

The table lists the conditions for creating or updating the INI (Internal Number Inventory) during overbuild:

Given

Then

  • INI exists at Site.

  • Site Defaults “Create Internal Number Inventory at Customer” check box is clear.

The lines in the INI at the Site are updated to “Used”.

  • INI exists at Customer.

  • Site Defaults “Create Internal Number Inventory at Customer” check box is clear.

The lines in the INI at the Customer are updated to “Used”.

  • No INI exists.

  • Site Defaults “Create Internal Number Inventory at Customer” check box is clear.

The INI is created at the Site.

  • INI exists at Customer.

  • Site Defaults “Create Internal Number Inventory at Customer” check box is selected.

The lines in the INI at the Customer are updated to “Used”.

  • INI exists at Site.

  • Site Defaults “Create Internal Number Inventory at Customer” check box is selected.

The lines in the INI at the Site are updated to “Used”.

  • No INI exists.

  • Site Defaults “Create Internal Number Inventory at Customer” check box is selected.

The INI is created at the Customer.

Objects Moved During the Overbuild#

The overbuild processes imported ÇUCM objects for selected sites in the current customer. During overbuild, some objects are moved to the site hierarchy, while others remain at the customer hierarchy.

Objects moved to the site during overbuild

The table describes objects moved to the site during the overbuild:

Object

Description

Unified CM models

device/cucm/Line

device/cucm/Phone

device/cucm/RemoteDestinationProfile

device/cucm/RemoteDestination

device/cucm/DeviceProfile

device/cucm/User

Cisco Unity Connection models

device/cuc/User

device/cuc/UserPassword

device/cuc/UserPin

device/cuc/AlternateExtension

device/cuc/SmtpDevice

device/cuc/SmsDevice

device/cuc/PagerDevice

device/cuc/PhoneDevice

device/cuc/HtmlDevice

device/cuc/CallHandler

device/cuc/CallhandlerMenuEntry

device/cuc/CallhandlerTransferOption

device/cuc/Greeting

device/cuc/MessageHandler

Voicemail-related models

device/cuc/User

device/cuc/UserPassword

device/cuc/UserPin

device/cuc/AlternateExtension

device/cuc/SmtpDevice

device/cuc/SmsDevice

device/cuc/PagerDevice

device/cuc/PhoneDevice

device/cuc/HtmlDevice

Self-care models

device/cuc/Callhandler. By default, one CallHandler entry is created when a Cisco Unity Connection user is created.

device/cuc/CallhandlerMenuEntry

  • Contact Center

    After the initial sync, agents will be located at the customer hierarchy level. The overbuild tool will attempt to move these agents to the correct site hierarchy levels, based on matching Cisco Unified CM users. This matching is done according to the Unified CM user ID and the agent user ID.

    Contact Center models

    device/uccx/Team

    device/uccx/Skill

    device/uccx/ResourceGroup

    device/uccx/Agent

Data models affected when the user is moved during overbuild:

  • data/User

Objects remaining at the customer during overbuild

The table describes objects that remain at the customer hierarchy during the overbuild:

Object

Description

CUCM models

device/cucm/DevicePool

device/cucm/Region

device/cucm/Location

device/cucm/VoiceMailPilot

device/cucm/VoiceMailProfile

device/cucm/Css

device/cucm/RoutePartition

device/cucm/HuntList

device/cucm/HuntPilot

device/cucm/LineGroup

device/cucm/CallPickupGroup

device/cucm/DirectedCallPark

device/cucm/CallPark

device/cucm/CtiRoutePoint

Cisco Unity Connection models

operator

undeliverablemessagesmailbox

CallHandler device models

Goodbye

Opening Greeting

Operator

operator

undeliverablemessagesmailbox

Call Pickup Groups

no objects moved