Tag CTI Port as Contact Center Agent Line

Perform these steps:

1. Choose Subscriber Management > Agent Lines.

2. Choose Hierarchy Provider > Reseller > Customer > Site.

3. Click Add to create a new CTI port.

4. From the Device Type drop-down, choose Phone.

5. From the Device Name drop-down, choose a port from the list of device names.

6. From the Line drop-down, choose the Line.

7. From the Application User drop-down, choose pguser.

8. Click Save.

9. Repeat the steps for both LCP and RCP ports.