How to Set Up a Contact Center Service#

Perform these steps:

  1. Log in as provider administrator at the customer hierarchy.

  2. Choose Services > Contact Center > Services menu to add a Contact Center Service.

  3. Click Add to add a new Contact Center Service, complete the fields, and then click Save.

Note

  • Customer & Site Dial Plan is required to add a Contact Center Service.

  • Only ONE instance of Contact Center Server can be created for a Cisco Unified Communications Manager cluster.

  • Only ONE instance of Contact Center Service can be created for a Contact Center Server.

  • For CUSP only ONE trunk of type CUSP needs to be added.

  • For deleting a server, ensure the service is deleted first.