Contact Center Enterprise Data Export

Filename: <YYYY-MM-DD_HHMM>_contact_center_enterprise.json.gz

Layout:

ELEMENT	DESCRIPTION AND SOURCE FIELD	DATA TYPE	VERSION
provider_name	Name of the Provider	string	v2.2
reseller_name	Name of the Reseller	string	v2.2
customer_name	name of the customer	string	v2.2
division_name	Intermediate Node (e.g Division or other node)	string	v2.2
location_name	Site Name	string	v2.2
hierarchy	The full hierarchy path for the item being exported	string	v2.2
Name	Contact Center Username device/ccdm/Agent.Name	string	v2.2
PeripheralNumber	Skill group peripheral number device/ccdm/Agent.PeripheralNumber	integer	v2.2
Supervisor	User type device/ccdm/Agent.Supervisor	boolean	v2.2

Example

[
 {
   "division_name":"",
   "Supervisor":false,
   "Name":"standalone_ccdm_user_2",
   "hierarchy":"sys.hcs.Provider_01.Reseller_01.Customer_01.Site_01",
   "reseller_name":"Reseller_01",
   "location_name":"Site_01",
   "provider_name":"Provider_01",
   "PeripheralNumber":2,
   "customer_name":"Customer_01"
 }
]