Configure CTI Port#

This procedure adds and configures a CTI port.

Perform these steps:

  1. In the Admin Portal, go to (default menus) Subscriber Management > Phones.

  2. Click Add to open the Phones/New Record page.

  3. Set the hierarchy level (Provider, Reseller, Customer, Site).

  4. Configure options on the Phone tab:

    • At Device Name, enter a unique name for the Local CTI Port pool name. For example, use the following format for the device name (LCPxxxxFyyyy):

      • LCP identifies the CTI Port as a local device.

      • xxxx is the peripheral ID for the Unified Communications Manager PIM.

      • yyyy is the local CTI Port.At the Product drop-down, choose CTI Port.

    • Enter a description for the Local CTI Port.

    • At Device Pool Name, choose the appropriate device pool.

  5. Configure options on the Lines tab:

    • Click the Plus icon (+) at Line to add a new line.

    • At Pattern, choose a unique directory number for the CTI port.

    • Leave default values unchanged.

  6. Go to Subscriber Management > Phones.

  7. Click the Plus icon (+) to create a new CTI port.

  8. Set the hierarchy level (Provider, Reseller, Customer, Site).

  9. Configure options on the Phone tab:

    • At the Product drop-down, choose CTI Port.

    • At Device Name, enter a unique name for the Local CTI Port pool name. For example, use the following format for the device name (RCPxxxxFyyyy):

      • RCP identifies the CTI Port as a Network device.

      • xxxx is the peripheral ID for the Unified Communications Manager PIM.

      • yyyy is the Network CTI Port.

    • At Description, enter a description for the Local CTI Port.

    • At Device Pool Name, choose the appropriate device pool.

  10. Configure options on the Lines tab:

    • Click the Plus icon (+) to add an entry for a new line.

    • From the Pattern drop-down, choose a unique directory number for the CTI port.

    • Leave default values unchanged.

  11. Click Save.