Servers (CUC)#

Overview#

Cisco Unity Connection (CUC) devices provide voicemail services and can be dedicated to a customer or shared across multiple customers.

To dedicate a CUC to a single customer

Configure the CUC at the customer hierarchy node.

To share a CUC across multiple customers

Configure the CUC at a hierarchy node above the customer (reseller, provider, or intermediate node). The CUC device must be included in one or more Network Device Lists (NDLs), and the NDL must be assigned to one or more sites.

Add a CUC Server#

To add a CUC server:

  1. Log in as the appropriate hierarchy administrator.

    • Provider or Reseller admins can create a shared instance.

    • Customer, Provider, or Reseller admins can create a dedicated instance.

  2. Choose the relevant hierarchy.

    • You can create a shared instance at the Provider or Reseller level.

    • You can create a dedicated instance at the Customer level.

  3. Go to (default menus) Apps Management > CUC > Servers.

  4. Click Add to open the server configuration page.

  5. Configure details for the Base tab/panel:

    ../../_images/cuc-server-base-tab.png

    The table describes configuration options on the Base tab:

    Field

    Description

    CUCxn Server Name

    Mandatory. Fill out the Cisco Unity Connection (CUC) server name.

    Publisher

    Select this checkbox only if you’re configuring a publisher node.

    Note

    The Publisher tab/panel displays only when this checkbox is selected.

    Cluster Name

    Mandatory. Fill out the name you want to use for this cluster. The new cluster is created with this name.

    Note

    If the Publisher checkbox is not selected, the Cluster Name field appears as a drop-down list so that you can choose an existing cluster.

    Network Addresses

    Expand this field, then:

    • At Address Space, select SERVICE_PROVIDER_SPACE.

    • At IPV4 Address, fill out the IP address of the CUC server.

    • The Hostname field is automatically populated with the CUC server name. Edit this value if necessary.

    Note

    Either the hostname or the IP address is required. Ensure that the hostname or IP address does not contain a trailing blank space. VOSS Automate cannot validate an entry that contains a blank space at the end of the hostname or IP address.

    • At Domain, fill out the domain of the CUC application.

    • At Description, fill out a description for the network address.

      If NAT is used, also configure an APPLICATION_SPACE network address.

    Field

    Description

    Credentials

    Expand this field then add credentials for PLATFORM, ADMIN, HTTP, and SNMP_Vx credential types. Click the Plus icon (+) to add more credentials:

    • Fill out the user ID and password that you configured when you installed the CUC.

    • Choose RO (Read-only) or RW (Read or Write) for the Access Type. The default is RO.

    • Optionally, provide a description for the credential.

    Note

    • ADMIN credentials are used by Automate to access the CUC REST API interface for provisioning synchronization.

      These credentials must be manually configured in Cisco Unity Connection, then configured in VOSS Automate, via (default menus) Apps Management > CUC > Servers, Credentials fields.

    • PLATFORM and ADMIN are required for Service Inventory to generate reports for UC applications.

  6. Configure details for the Publisher tab/panel.

    ../../_images/cuc-server-publisher-tab.png

    Note

    This tab displays only if you’re configuring a publisher node and have selected the Publisher checkbox on the Base tab/panel.

    The table describes configuration options on the Publisher tab:

    Field

    Description

    Call Processing ID

    The Call Processing ID of this cluster

    SDR Cluster ID

    The Shared Data Repository (SDR) CUC cluster ID.

    Multi-Tenant

    If creating at Provider level, this field is read-only and set to Shared. If creating at Customer level, you can choose between Dedicated and Partitioned.

    Version

    Select the version of Cisco Unity Connection Servers in this cluster.

    Port

    The port on the CUC server to connect to. The default is 8443.

    Monitoring

    For new servers and if Arbitrator servers are available, monitoring can be enabled for this CUC server on VOSS Insights.

    The Arbitrator server checkboxes can be selected to add the server as an asset. The Arbitrator server will be updated.

    Existing servers can be managed from the Onboard Assets and Offboard Assets menus under VOSS Insights. The Arbitrator checkboxes will then reflect the asset status.

    Note

    For more information around monitoring and VOSS Insights, see Introduction to VOSS Insights Monitoring.

  1. Click Save.

Delete a CUC Server#

Deleting a Cisco Unity Connection (CUC) server in VOSS Automate also deletes local data that has been synced to it from the Cisco Unity Connection Server, including:

  • Users

  • Configuration parameters

  • Dial Plan information (if applicable)