Sync CUCM Users, Lines, Phones#

This procedure syncs users, lines, and phones from Cisco Unified Communications Manager (CUCM).

Note

Syncing lines and phones is intended only for self-provisioning. It is not intended for a full migration scenario. Only Jabber and desk phones can be synced from CUCM. Single Number Reach (SNR) and Extension Mobility are not supported in terms of adding to CUCM first and then syncing into Automate.

Use model instance filters (MIF) to detect users that haven’t been synced, and purge them from the affected site. After the users are purged, re-import the CUCM.

  1. In the Admin Portal, set the hierarchy path to the hierarchy node where the CUCM server exists.

  2. Go to (default menu) User Management > Sync & Purge > CUCM Users, Lines, and Phones.

  3. Fill out configuration options for the sync:

    Field

    Description

    Remove Log Messages

    Defines whether you want to remove user management logs before syncing.

    Remove Log Direction

    Displays only if Remove Log Messages is selected. Options are Local or Down.

    • Select Local to remove logs at the hierarchy of the selected CUCM.

    • Select Down to remove logs at and below the hierarchy of the selected CUCM.

    Action

    Mandatory. Select Synchronize users, lines, and phones from CUCM

    Cisco Unified CM

    Mandatory. Choose the CUCM server. Data is synced from the selected CUCM.

  4. Click Save to start the sync.

    You can view transaction progress and details in the Transaction Logs.

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