End User Access and Authentication

Users with a “system user entry” may log in to the Self-service interface. A “system user entry” is created automatically when a user is added as a subscriber. Refer to the topics under “Subscriber Management”.

You can grant a user access to Self-service by creating a user, with a Self-service role, directly in the system user interface. Such a user is not able to view devices or any services associated with the devices, nor can a manually added user view personal information such as first name, last name, address, department, and so on. Refer to Add Admin Users.

Self-service authentication is controlled by the administration interface using the same three authentication methods: Standard, LDAP, and SSO.

Consolidated password and PIN management for end users is available as follows, based on the Self-service authentication method configured for the end user:

• Standard VOSS Automate authentication: end users can change their password and PIN from the Self-service interface.

• LDAP and SSO authentication: end users cannot change their password and PIN from the Self-service interface.

To ensure the best user experience, it is recommended that all applications (Self-service and the UC applications) use the same authentication method.